Customer Service Junior Officer

Join our team. Your future starts here.

Swiss Life Group is one of Europe’s leading comprehensive life, pensions and financial solutions providers.

Within the Group’s International Division and with its two business lines, Swiss Life Global Solutions offers a broad range of tailored cross-border life insurance solutions to wealthy individuals for a suitable integrated wealth planning (Global Private Wealth Solutions) and to international companies to address the benefits needs of their local and mobile employees (Global Employee Benefits Solutions).

Swiss Life Global Solutions is located in Luxembourg, Liechtenstein, Zurich and Singapore.

At Swiss Life, our purpose is to enable people to lead a financially self-determined life. Join us if:

• you enjoy working in a truly international and entrepreneurial environment
• you have strong business acumen and are able to think consistently from the customer’s point of view
• you are willing to work in an efficient, committed and agile manner, in the best interests of our company
• collaboration, trust and self-development are key elements for you in your future position.

You will be part of the Administrative Business Support team in charge of the administration of our group insurance customers (Luxembourg and international markets).

For this team we are creating an additional position in order to reinforce the team and even better take care of our customers.

Your role

• Handling customer requirements on time and make sure that customers are absolutely satisfied with our services
• Perform daily administration tasks such as: investments, claim payments, web-logins management, etc.
• Take in charge administrative tasks on the portfolio of terminated policies (dormant)
• Support and report to the Business Support Team Leader

Your strengths and qualifications

• Level Bachelor, a first experience in client- related role would be appreciated
• Knowledge of Excel (V-look up, ...)
• Excellent written and spoken English and French (business fluency), any other language would be an advantage
• Rigorous and organized, client-orientated
• Highly motivated team player, able to deliver results in due time

Our Offer

• A varied work within a multicultural team where you can shape your career
• A company culture characterized by its agility, expert know-how, customer-centricity and collaborative mindset
• After trial period, home working is possible according to our internal rules
• An attractive remuneration package in line with your position and responsibilities, including fringe benefits such as lunch vouchers, pension scheme and additional health insurance

Please note that a criminal record extract and a copy of your diplomas will be required in case of hiring.