Customer Service Officer

Join our team. Your future starts here.

Swiss Life Group is one of Europe’s leading comprehensive life, pensions and financial solutions providers.

Within the Group’s International Division and with its two business lines, Swiss Life Global Solutions offers a broad range of tailored cross-border life insurance solutions to wealthy individuals for a suitable integrated wealth planning (Global Private Wealth Solutions) and to international companies to address the benefits needs of their local and mobile employees (Global Employee Benefits Solutions).

Swiss Life Global Solutions is located in Luxembourg, Liechtenstein, Zurich and Singapore.

At Swiss Life, our purpose is to enable people to lead a financially self-determined life. Join us if:

• you enjoy working in a truly international and entrepreneurial environment
• you have strong business acumen and are able to think consistently from the customer’s point of view
• you are willing to work in an efficient, committed and agile manner, in the best interests of our company
• collaboration, trust and self-development are key elements for you in your future position.

You will be part of a team of administrative Customer Service Officer responsible for the administration of our group insurance solutions out of Luxembourg.

We have created this position to reinforce our team and even better serve our clients.

Your area of responsibility

• Achieving customer requirements on time and ensuring that customers are absolutely satisfied with our services
• Handling clients’ renewals in a timely fashion and with high quality
• Managing the daily administration of contracts, such as performing investments, answering to clients’ queries, processing claim payments...
• Developing a clear understanding of client needs behind service requests, communicating with internal and external partners and facilitating necessary administrative changes
• Supporting the Team Leader in changing processes to deliver the best quality services to our international and local clients
• Training clients and their employees

Your strengths and qualifications

• Experience in a similar position within group life insurance. Senior profiles will also be considered.
• Excellent knowledge of Microsoft Office (PowerPoint, Excel and Word)
• Excellent written and spoken English and German are essential
• Excellent communication skills with the ability to effectively structure and communicate complex information to non-technical audience
• Self-driven individual with strong analytical and conceptual skills and ability to understand different perspectives
• Highly motivated team player, able to deliver results and to cope with tight deadlines and high workload in a fast changing environment

Our offer

• A varied work within a multicultural team where you can shape your career
• A company culture characterized by its agility, expert know-how, customer-centricity and collaborative mindset
• After trial period, home working is possible according to our internal rules
• An attractive remuneration package in line with your position and responsibilities, including fringe benefits such as lunch vouchers, pension scheme and additional health insurance

Please note that a criminal record extract and a copy of your diplomas will be required in case of hiring.