Spa Manager

Job Summary
The Spa Manager is responsible for overseeing the daily operations of the spa, ensuring a high level of customer satisfaction while managing staff and resources effectively. This role requires a blend of strong organizational skills, customer service expertise, and financial acumen to create a welcoming environment that promotes relaxation and wellness.

Duties

• Supervise daily operations of the spa, including staff management and scheduling.
• Ensure exceptional customer service by training staff on best practices in client interaction and service delivery.
• Handle cash transactions accurately and maintain financial records, including budgeting and pricing services.
• Conduct interviews and hire qualified personnel to build a skilled team.
• Develop marketing strategies to promote spa services and increase clientele.
• Monitor inventory levels for products used in treatments and retail sales, placing orders as necessary.
• Address customer inquiries and resolve any issues promptly to maintain satisfaction.
• Collaborate with management to establish goals for revenue growth and operational efficiency.

Qualifications

• Proven experience in a managerial role within the spa or wellness industry is preferred.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Excellent customer service skills with an emphasis on creating positive guest experiences.
• Proficient in cash handling and basic math skills for accurate financial transactions.
• Knowledge of budgeting principles and ability to analyze market trends for strategic planning.
• Effective communication skills, both verbal and written, along with professional phone etiquette.
• Ability to sell spa services and products through effective marketing techniques.

This position requires a dedicated professional who is passionate about wellness and committed to providing an outstanding experience for every client who walks through our doors.

Job Type: Full-time

Pay: From $55,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Flexible schedule
• Profit sharing
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• Microsoft Office: 1 year (preferred)
• Retail management: 1 year (preferred)

Language:

• French (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person