Customer Solutions Representative

AriZona Beverages, founded in Brooklyn, N.Y. in 1992, is proud to be a family owned and operated American company. AriZona’s mission is to offer top quality beverages in uniquely designed packages that are accessible and affordable. AriZona Beverages — makers of the number one ready-to-drink Iced Tea in America - holds a unique position in the global beverage industry with its iconic $0.99 big can and “keeping it real” no frills approach to the consumer market. AriZona never pays for glitzy advertising campaigns to gain consumer loyalty and is constantly ahead of the curve, carving out trends without the use of focus groups and market research. With a loyal following across various demographics, AriZona pulls its own inspiration from its fierce social media following and devoted fan base.

JOB TITLE: Customer Support Specialist

DEPARTMENT/DIVISION: Customer Service

FACILITY LOCATION: Woodbury, NY

SUMMARY/OBJECTIVE:

Handle all incoming orders, order inquiries, and provide the customer with information on order status.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS:

• Manages Orders and Reports within our SAP system and third-party vendor/customer portals.
• Track and communicate order exceptions as they arise.
• Proactively identify and troubleshoot order issues to ensure on time and in full delivery.
• Verify customer information is correct and up to date with respect to orders received.
• Review orders for accuracy and completion.
• Keep internal and external customers informed with shipment updates or possible delays.
• Check availability of inventory as required.
• Collaborate with the sales department, our brokers, and customers’ buyers.
• Interact with third-party logistics provider(s) as required.
• Handle customer complaints and work towards a solution.
• Work independently while maintaining high productivity.
• Build relationships and trust with customers.
• Advocate for your customer base while supporting the goals and needs of Arizona.
• Work with other internal departments to align customer service, sales, our customers, and the supply chain infrastructure.
• Other duties may be assigned, as needed, or required.

QUALIFICATIONS & SKILLS:

• Minimum two years of college or equivalent work experience
• 2 years of experience working in a fast paced, detail-oriented customer support or supply chain role.
• Strong problem-solving skills with a proven track record of working independently as well as in a team environment.
• Comfortable working across teams to drive resolutions to simple and complex issues.
• Displays excellent timely written and verbal communication skills.
• Well organized with an ability to be flexible in a changing environment
• Ability to multi-task and prioritize workload.
• Proficient in MS Excel, Word, and Outlook.
• Excellent Time Management skills highly desired.
• SAP experience a plus

SUPERVISORY RESPONSIBILITY:

None

WORK ENVIRONMENT:

Corporate office

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This position requires sitting, standing, walking and repetitive typing motion.

OTHER DUTIES:

Please note this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please check out some of the perks and benefits of working at AriZona by clicking on the link below!

https://drinkarizona.com/pages/az-benefits

Job Type: Full-time

Pay: $43,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• SAP: 2 years (Preferred)
• retail: 2 years (Preferred)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $43,000 - $50,000