IT Support Tier II/Tier III

Arrow Container, a privately owned, rapidly expanding, corrugated manufacturer located in Indianapolis, Indiana is seeking to add an onsite Tier 2/Tier 3 IT Support professional to join our team. The ideal candidate will provide technical assistance and support to Arrow's users, ensuring smooth operation of all IT systems.

Core Responsibilities:

• Troubleshoot software and hardware issues for end-users
• Manage computer systems and ensure they are operating efficiently
• Assist in analyzing network issues and provide solutions related to LAN, DNS, and TCP/IP
• Assist in maintaining Windows Server and Windows operating systems
• Communicate effectively with users to understand and resolve IT problems

Skills:

• Proficient in software troubleshooting
• Knowledge of various operating systems
• Experience in computer management
• Ability to analyze IT issues effectively
• Familiarity with LAN, DNS, TCP/IP protocols
• Proficiency in Windows Server and Windows OS
• Strong communication skills for interacting with users
• Experience with Azure services and solutions
• Proficiency in Microsoft 365 applications and administration

Job Type: Full-time

Pay: From $70,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Microsoft Windows Server: 3 years (Required)
• Operating systems: 3 years (Required)
• Azure: 3 years (Required)
• TCP: 3 years (Required)

Work Location: In person

Salary : $1,000 - $70,000