What are the responsibilities and job description for the Call Center Customer Service Representative position at Artisprint?
About Us:
Welcome to Artis Print, where creativity, passion, and innovation converge to create designs that transcend the ordinary. Established with a mission to transform visions into captivating visuals, Artis Print is your partner in elevating brand identities and sparking connections through the art of design.
Job Summary
We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, and ensuring a positive experience for every client. The ideal candidate will possess strong communication skills and a passion for customer service.
Responsibilities
- Manage high volumes of inbound and outbound calls in a timely manner.
- Provide accurate information regarding products and services to customers.
- Assist customers with their inquiries, complaints, and requests effectively.
- Process transactions, including cash handling, accurately and securely.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to enhance customer satisfaction and resolve issues promptly.
- Upsell products or services when appropriate to meet sales targets.
- Stay updated on product knowledge and company policies to provide informed support.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with diverse clientele.
- Proficiency in using office equipment and computer systems for data entry and record management.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to learn new skills related to client services and sales techniques.
Join our team as a Call Center Representative where your contributions will make a significant impact on our customers' experiences!
Job Type: Full-time
Pay: $18.13 - $19.05 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Kansas City, MO 64108 (Preferred)
Ability to Relocate:
- Kansas City, MO 64108: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19
