What are the responsibilities and job description for the Front Desk Manager position at Best Western Bloomington?
Job Overview
Best Western Bloomington is HIRING!
The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front office and providing exceptional customer service. This position is responsible for overseeing front desk staff, managing daily administrative tasks, and serving as the first point of contact for clients and visitors. The ideal candidate will possess strong organizational skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.
Responsibilities
- Supervise and train front desk staff to ensure high levels of customer service and operational efficiency.
- Manage daily front desk operations, including scheduling appointments, handling inquiries, and maintaining accurate records.
- Ensure all administrative tasks are completed accurately and in a timely manner, including filing and data entry.
- Utilize computer systems for appointment scheduling, billing, and client management.
- Maintain a welcoming atmosphere for clients by demonstrating excellent phone etiquette and interpersonal skills.
- Assist with financial tasks using QuickBooks or similar software to track payments and manage accounts receivable.
- Coordinate with other departments to ensure seamless communication and service delivery.
- Monitor inventory of office supplies and place orders as necessary to maintain adequate stock levels.
Skills
- Bilingual proficiency is preferred to enhance communication with diverse clientele.
- Strong computer literacy with experience in administrative software applications.
- Familiarity with dental receptionist duties is a plus, providing insight into industry-specific needs.
- Excellent phone etiquette to handle client calls professionally and courteously.
- Strong time management skills to prioritize tasks effectively in a busy environment.
- Ability to type efficiently for data entry and correspondence purposes.
- Competence in using QuickBooks or similar accounting software for financial management tasks.
This position requires an individual who is proactive, detail-oriented, and committed to delivering outstanding service while managing multiple responsibilities efficiently.
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Bloomington, MN 55437 (Required)
Ability to Relocate:
- Bloomington, MN 55437: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21