What are the responsibilities and job description for the Customer Service Representative position at Cash Express, LLC?
Job Summary
We are seeking a full time customer service representative. Job duties include customer service, collections, marketing, and general office duties. Our ideal entry-level candidate is an outgoing individual with a great attitude and exceptional work ethic who understands a sense of urgency will project a strong, positive, customer friendly atmosphere.
Responsibilities
- Provide outstanding customer support through various channels including phone and email.
- Prepare and process loan applications and renewals.
- Perform collection activities on delinquent accounts.
- Perform marketing strategies directed at both current and past customers as well as the general public and may include working community events, distributing flyers, visiting local businesses, and mailing letters.
- Handle cash transactions and ensure proper cash handling procedures are followed.
Requirements
- Proven experience in customer support or client services is preferred.
- Strong computer skills with proficiency in data entry and office software applications.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to analyze customer issues effectively and provide appropriate solutions.
- Experience with cash handling is a plus.
- A valid drivers license, insurance, and reliable transportation to use for work.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A positive attitude and willingness to learn in a collaborative environment.
Hours and Dress Code
- 40 work week
- Monday - Friday from 9:00-6:00, or until work is completed
- Saturday from 9:00-2:30, or until work is completed
- Closed on Sunday
- Business casual dress code, jeans are tennis shoes are approved
Compensation and Benefits
- Exceptional earning potential through monthly bonuses
- Competitive weekly pay
- Christmas bonus
- Training pay
- Sick pay
- Vacation pay
- Holiday pay
- Medical, dental, vision, life insurance, accident, critical illness, and short-term disability offered
- Opportunity for advancement
Join our team today and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $17.00 - $17.01 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $17 - $17
