What are the responsibilities and job description for the Call Center Specialist - Weekend Shift position at DOC Maintenance Inc?
Description
For over 35 years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.
Position Summary:
As a Call Center Specialist, you will provide exceptional service to customers and field staff. This role involves handling phone calls, accurately entering service requests, and promoting a positive customer experience in line with company standards. The associates will sit in the office, communicating with customers and coworkers on the computer and on the telephone.
Hours: Thursday - Monday 10AM - 7PM or Friday - Tuesday 8AM - 5PM (two positions open)
Essential Functions:
- Answer phone calls from customers and field staff, providing service excellence
- Actively promote and enhance the customer service experience following company expectations
- Accurately enter service requests in company software
- Develop a strong team relationship with coworkers, both internal and external
- Work with multiple priorities and be detailed in written communication
- Dispatch as required in case of an escalated emergency from a customer
Qualifications:
- High school diploma or GED required
- Strong computer skills, including proficiency in Microsoft Office and other company-related software
- Ability to prioritize in a fast-paced environment
- Excellent verbal and written communication skills with good reading comprehension
Benefits:
- Comprehensive benefits package including health, dental, and vision insurance, short-term & long-term disability, life insurance
- Strong 401(K) match
- Ongoing training and career development opportunities
- Paid time off
DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
Salary : $17 - $20
