Gate Guard/Customer Service Attendant

A Douglas Aquatics, Inc. Gate Guard/Customer Service Attendant is responsible for managing and executing the gate procedures for a facility. Strict adherence to the facility’s gate procedures is a requirement. The gate guard performs their job duties in a courteous and professional manner.

Scope: Enforce gate procedures while providing the facility patrons with exemplary customer service.

Chain of Command: The gate guard will report directly to the pool facility manager on duty and zone supervisor.

Authority:

• The gate guard is delegated sufficient authority to manage the gate procedures established by the pool facility.
• Stop any process or activity that is unsafe or represents a safety hazard until either the condition is corrected or the coordinator, zone supervisor, or pool manager gives approval for the activity to resume.

Good Performance: Good performance will be judged by the following criteria:

• Maintains a professional image of Douglas Aquatics, Inc. at all times
• Ability to manage the gate procedures
• Exhibits excellent customer service
• Is punctual and works all scheduled shifts
• Ensure a safe, clean, family environment

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations will be made to enable those with disabilities. You must:

• Be at least 18 years of age or at the discretion of a coordinator
• Wear the Douglas Aquatics, Inc. uniform
• Be punctual when reporting to a shift and work the entire scheduled shift
• Conduct oneself professionally both in manner and appearance
• Provide excellent customer service
• Manage the pool facility entrance/exit gate
• Follow the facility’s gate procedures by ensuring proper sign-in and guest registration
• Collect and be responsible for guest and pool pass monies, where applicable
• Have knowledge of and enforce pool rules, where applicable
• Be capable of handling conflict respectfully and calmly
• Address patron issues and/or concerns by communicating with the pool manager and zone supervisor, or present the patron with a Comment Form
• Keep the gate area and sign-in table clean and professional
• Keep patron information regarding membership confidential from other patrons and lifeguards

Physical Demands:

• Able to sit and/or stand up to 12 hours for a shift
• Able to work outdoors in hot summer temperatures