Remote Customer Success Manager | WFH

Job Overview

Join a prestigious organization at the forefront of delivering cutting-edge software solutions tailored for the hospitality industry. We are seeking a dedicated and results-driven Customer Success Manager to become an integral member of our team. In this pivotal role, you will be instrumental in guiding our clients toward achieving their business objectives by optimizing their engagement with our platform.

Key Responsibilities

• Cultivate and maintain robust relationships with key stakeholders at client organizations.
• Proactively assess client needs, ensuring they derive maximum benefit from our solutions to meet their goals.
• Identify and pursue opportunities for upselling and expanding product usage within existing accounts.
• Monitor client health metrics, addressing potential challenges to uphold high satisfaction levels.
• Engage in travel to client locations for in-depth business assessments and relationship nurturing.
• Analyze client data to uncover insights and trends, addressing issues proactively.
• Collaborate with product and engineering teams, providing feedback for platform enhancement.
  
  

Required Skills

• 3-8 years of experience in Customer Success, Account Management, or a related field in the SaaS sector.
• Minimum of 2 years managing significant client accounts.
• Over 1 year of experience working with hospitality-focused software solutions (PMS/Hospitality SaaS).
• Demonstrated success in fostering client satisfaction and contributing to revenue growth.
• Exceptional communication, presentation, and interpersonal skills.
• Strong analytical mindset and adept problem-solving capabilities.
• Willingness to travel 10-30% for client engagements and relationship development.
  
  

Qualifications

• A proven track record in managing large client accounts.
• Solid background in customer success management within the SaaS landscape.
• Excellent interpersonal and communication skills.
• A history of achieving high client satisfaction ratings.
  
  

Career Growth Opportunities

This role offers significant potential for professional development and career progression within an expanding organization, empowering you to enhance your skills and build a fulfilling career.

Company Culture And Values

We pride ourselves on a collaborative and dynamic work environment where innovation and client satisfaction are prioritized. Our commitment to fostering strong relationships drives our team to engage deeply with clients and ultimately contribute to their success.

Compensation And Benefits

We offer a competitive salary and a comprehensive benefits package that rewards your contributions and supports your overall well-being.

Employment Type: Full-Time