What are the responsibilities and job description for the Customer Service Representative position at Grace Management Group?
Based in Lebanon, PA, Audrey's LLC is a leader in the home and decorative accessories business and has been serving customers for over 40 years. Audrey's is part of Grace Management Group, a privately held group of gift, fragrance and accessories companies based in Spartanburg, SC.
We hire fun, friendly people and are currently looking to fill a Customer Service Representative position in our Customer Service department.
Job Summary: Provide excellent customer service to our customers through all forms of communication
Job Skills Required:
· Ability to remain calm and rational under pressure and time demands, in a fast-paced environment with frequently changing dynamics.
· High School Diploma/GED
· Ability to maintain an exceptional phone presence even in difficult or complex situations; able to respond, follow-up and record calls appropriately
· Ability to work Monday- Friday schedule, 40 hours per week, occasional overtime as needed
· Excellent customer service & communication skills, both written and verbal
· Proficient data entry, attention to detail and accuracy
· Self-motivated and highly organized
· Excellent time management skills
· Ability to multi-task
· Have experience as a successful team player
· Proficient computer skills in Microsoft Office applications a plus
· Ability to learn and use company specific software
Job Duties:
· Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism with internal and external customers.
· Educating and engaging customers through inbound calls from customers.
· Answering calls from customers and sales reps.
· Interfacing with other departments and support channels on customer's behalf when necessary.
· All other duties assigned.
This is a great opportunity for the right individual. Visit https://audreys.com/ to learn more about our company.
Job Type: Full-time
Pay: From $13.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $14
