What are the responsibilities and job description for the Community Relations Manager position at Grade Potential Tutoring?
Grade Potential Tutoring is currently seeking dedicated full-time Community Relations Managers (Customer Service) to join our team. With over 20 years of service, we're an established company committed to excellence. We are experiencing significant growth and expect our Customer Service Team to continue to expand over the next 4-6 months, including advancement opportunities within the department.
This remote/work-from-home position offers 8-hour shifts with a 1-hour lunch break, Monday through Friday (full-time), with potential for weekend hours. Weekly paid overtime is typical, ranging from 2 to 8 hours per week depending on the time of the year.
We start at $16 per hour, with an opportunity for raises based on performance reviews and meeting skill-based criteria. Most new team members get to at least $17 per hour within the first year. Our compensation package also includes monthly profit-sharing bonuses ranging from $150 to $500. Most team members are averaging at least $18.75 per hour (inclusive of bonuses) within the first year; additional earning potential is available with multiple promotion opportunities. Additionally, we offer a $125 monthly contribution towards health insurance for those opting into the group plan, along with generous paid time off ranging from 3-6 weeks.
We are currently hiring for shifts within the range of 8:45am-6:45pm Pacific Time, with the potential for rotating weekend hours.
As a Community Relations Manager, your responsibilities will primarily involve answering phones and email/SMS messages to address general customer inquiries, assisting clients and tutors with their questions and concerns. In addition, you will be responsible for retaining customer accounts and ensuring customer satisfaction.
This fast-paced role requires individuals experienced with remote work and adept at collaborating while working independently, focused on engaging with students and tutors to enable them working together successfully.
We're looking for candidates with a strong work ethic and a positive attitude. At Grade Potential Tutoring, we pride ourselves on fostering a fun and upbeat work environment, while maintaining a commitment to excellence. We seek individuals interested in building a career in student and tutor support. To support this commitment, comprehensive training will be provided to help you succeed in your role. To excel in this role, you'll need high speed internet. We'll provide a phone, headset, and computer.
This full-time position, with competitive compensation, is available immediately due to our significant growth. If you're enthusiastic about making a difference in the education sector and thrive in a dynamic, team-oriented environment, we encourage you to apply!
Job Type: Full-time
Pay: $16.00 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Rotating weekends
Supplemental Pay:
- Bonus opportunities
Location:
- Montana (Required)
Work Location: Remote
Salary : $16 - $27
