Customer Success Administrator (Customer Success Support)

We are looking for a Customer Success Support person to join our Customer Experience team... could it be the role for you? We welcome applications from people who have a strong sense of customer service with a high level of motivation, organizational skills and MS Excel skills!

Salary: $50,000 per annum

Hours; 37.5 hours per week, Monday to Friday

Who are we?

We are a global leader in learning and development, partnering with our clients to enhance business performance through learning engagement, delivery and management. We work with many of the most recognizable brands around, and at Hemsley, you’ll get the opportunity to engage and work with our fantastic clients from many different sectors.

The role purpose…

Through excellent customer service, you will manage a variety of learning administration services to deliver optimum learning outcomes to our clients.

You will be an active member of the Customer Experience team, positively contributing to successful service delivery and continuous operational improvement activities across the department.

The following experience is a must

• A good standard of verbal and written English.
• A high level of competency with MS Office, including Microsoft Excel.
• Excellent attention to detail and accurate data entry skills.
• A proven ability to communicate effectively within a business environment (verbal and written).
• Demonstrable experience (or equivalent) in a business-to-business client focused environment.
• The ability to engage effectively with employees, clients and suppliers at all levels.
• The ability to actively display a positive attitude to change and business improvement.

For a detailed role profile, please use this link: https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/49021/customer_success_support_-_apr_2023.a8608680cfc1.pdf

Why join our family?

Hemsley Fraser pride themselves on being a people-first organization and we work exceptionally hard to make it a place where people are proud to work, after all we spend a lot of time at work!

While we work hard, we also have fun and support each other. There is always something going on – we have a very active social community and as an organization we are very mindful of the importance of human connection and fun… From our Bake-off events to the annual company-wide summer event, HF Bingo, Virtual Pizza Party to sporting challenges too. We also have a number of groups to ensure there is something for everyone is supported in all they do as well as providing an opportunity for people to follow their passions....DEIB community, Mental Health First Aiders, Social Committee, People Team, etc.

Find out more about working for HF here: https://www.hemsleyfraser.com/en-gb/who-we-are/working-for-us

A few notes about our recruitment process for this role:

Follow this link to read about our company values that drive us to be better today & tomorrow: https://www.hemsleyfraser.com/en-gb/insight-and-expertise/what-drives-us-vision-mission-and-values

We are an open and inclusive employer and our recruitment approach enables us to welcome all applicants. If there are adjustments that would help you apply, please do not hesitate to get in touch.

Job Type: Full-time

Pay: $50,000.00 - $53,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Administrative: 2 years (Required)

Work authorization:

• United States (Required)

Work Location: Remote

Application Deadline: 07/24/2024

Salary : $50,000 - $53,000