What are the responsibilities and job description for the IT Help Desk Technician position at HHHunt?
While other companies just build places to live, at HHHunt we build a better way of life. Founded by Harry H. Hunt III in 1966, HHHunt is a recognized leader in real estate development throughout Virginia, North Carolina, Maryland and South Carolina. It's the people of HHHunt who set us apart and make a positive impact every day. Working for HHHunt means being part of a community and striving to provide the best in all that we do, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. It is HHHunt’s mission to improve the world and how people live by creating meaningful experiences and places of great distinction. We are looking for an IT Help Desk Technician to join our team. We are looking for YOU!
WHO YOU ARE
- A Strong Communicator. You have clear and effective communication skills, written and verbal, which helps you to build relationships and achieve desired outcomes.
- Organized and Confident. You are flexible, composed, and able to manage multiple tasks simultaneously.
- Motivated. You go the extra mile to achieve your personal and professional goals.
- A Driven Team Player. You are united with teammates and follow through on commitments.
WHAT YOU'LL DO
- Assess, evaluate, prioritize, and complete when necessary, incident tickets and service requests for hardware, software, networking, data management, security and other computer-related technologies/services. Completes or escalates ticket resolution while promoting end-user satisfaction.
- Troubleshoot problems with operating systems, hardware, network access, data, security and a variety of software applications. Install and maintain software applications on end-user devices.
- Identify problems, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to level 2/3 and/or vendor or other appropriate team.
- Configure, deploy and repair end-user devices including desktop and laptop computers, printers and mobile devices such as tablets and smartphones.
- Provide authorized access to end-users and maintain appropriate access controls. Create and maintain user accounts for network and application access. Configure endpoint security (desktop and mobile devices).
REQUIREMENTS
- 4-year degree in Computer related field, A , networking or Microsoft certification, or equivalent and a minimum of 1 years’ experience in a network support role required or High School degree or equivalent and a minimum of 3 years’ experience in a network support role required
- Technical certifications in A , MCP preferred
- Ability to provide on-call support for after-hours and weekend end user support, as needed
- Demonstrated ability to handle multiple tasks and prioritizes assignments to meet deadlines
- Demonstrated ability to support users at all levels of computer literacy
- Demonstrated ability of a strong “service first” mentality and a true passion for solving customer issues and facilitating customer satisfaction and productivity.
- Ability to work independently as well as part of a team environment
- Strong communication skills (written and verbal) and solid problem-solving skills
- Demonstrated experience with installing PCs, peripherals, and software in a network environment
- Demonstrated experience with Office 365, Active Directory, and Group Policies, computer imaging
- Must possess and maintain a valid state driver’s license with the ability to operate a motor vehicle
REWARDS
As a progressive organization meeting the needs of a diverse workforce, in addition to the standard competitive benefits package we also offer 10 paid holidays as well as a paid birthday off, adoption benefits, excellent health care benefits, HHHunt rental discounts, and education assistance-to name just a few. To learn more about this exciting opportunity to join a great organization, visit www.hhhunt.com and discover for yourself why we believe, it’s how you live that matters.
HHHunt is committed to offering competitive pay. The hourly rate for this position starts at $22.28/hr and may increase depending on skills and experience.
HHHunt is an Equal Opportunity Employer.
HHHunt#1
Salary : $22
