What are the responsibilities and job description for the Customer Service Representative position at Horizon Health And Wellness Inc?
Horizon Health & Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.
We offer:
Competitive compensation
Medical, dental, vision insurance
401k investment plan with company match
Generous paid time off and paid holidays
Professional development and career advancement opportunities
Tuition reimbursement
The opportunity to help us make a difference in the lives of the patients and communities we serve.
We are looking for an outgoing, friendly, and organized Customer Service Representative to join our team in our pediatric clinic in Chandler.
Full-time, Monday through Thursday, 8am-7pm
Responsibilities:
- Greet and check in patients and their families with a warm and welcoming attitude.
- Schedule and confirm appointments using our electronic medical records (EMR) system.
- Answer phone calls, respond to inquiries, and provide information about our services.
- Maintain patient records and ensure all information is up-to-date.
- Assist with billing and insurance verification.
- Coordinate with medical staff to ensure smooth patient flow.
Requirements:
- High School diploma or GED
- Education and/or experience equivalent to 2 years preferred.
- Possess pleasant and friendly demeanor
- Ability to demonstrate empathy and compassion to individuals who are in distress due to physical or behavioral health issues.
- Must be 21 years of age or older.
- Possess knowledge of general filing system.
- Must be computer literate and possess ability to type approximately 35 wpm with 85% accuracy.
- Ability to attend to multiple tasks accurately and with minimal oversight
- Working knowledge/familiarity with electronic medical record preferred but not required
- Must obtain a Fingerprint clearance card and be able to pass a background check.
- Possess valid driver's license, reliable transportation and phone
Qualifications Preferred:
- Bilingual English/Spanish
