What are the responsibilities and job description for the Patient Services Coordinator position at Innovative Physical Therapy?
Patient Services Coordinator – Full-Time Position
Do you thrive in a personal, small business environment and enjoy connecting with people? Are you organized, detail-oriented, and passionate about providing exceptional customer service? If so, we want you to join our team!
We are a specialty physical therapy clinic located in Ponte Vedra Beach, and we're seeking a full-time Patient Services Coordinator to become an integral part of our growing business. As the first point of contact for patients, you'll play a key role in delivering an outstanding experience at our clinic locations in Jacksonville and Ponte Vedra Beach. (Please note: travel between locations will be required.)
What You’ll Do:
- Engage with patients: Be the friendly voice on the phone, answer inquiries, and build rapport with new and returning clients.
- Manage appointments: Coordinate and schedule appointments with accuracy, ensuring smooth operations.
- Organize and track information: Maintain detailed patient records, manage provider schedules, and oversee day-to-day administrative tasks.
- Support business growth: Work closely with the company owner/CEO, providing weekly reports and assisting in strategic planning for business development.
- Excel at communication: Foster a positive atmosphere, manage customer inquiries, and ensure a top-notch experience for all.
What We’re Looking For:
- Experience: Previous administrative, scheduling, or customer service experience is essential (2 years preferred).
- Organizational skills: You have a knack for managing multiple tasks with precision and attention to detail.
- Time management: You’re able to prioritize effectively and keep everything running smoothly, even in a busy setting.
- Tech-savvy: Comfortable with computers, including Excel, and open to learning new software.
- Energy and attitude: Friendly, approachable, and excited to help people – you’re always upbeat and customer-focused.
- Education: A Bachelor’s degree is preferred, but not required.
Why Join Us?
- Dynamic team environment: You’ll work closely with a supportive, growing team that values collaboration and development.
- Growth opportunities: Be part of a rapidly expanding business with the chance to take on more responsibility and grow professionally.
- No insurance verification required: Our clinic operates as a cash-based service, so there’s no need for insurance experience!
If you’re ready to be part of an exciting and rewarding team, apply today! We look forward to meeting you and seeing how you can contribute to our mission of providing exceptional physical therapy services to the Ponte Vedra Beach and Jacksonville communities.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $18
