Technical Services Coordinator

Must work on-site 5 days a week

US Citizen or Green Card only

Location: New Hope, Minnesota

Position: Service Coordinator – Lighting & Electrical Projects

Join Our Team as a Service Coordinator!

Are you ready to be a key player in a dynamic environment where every day brings something new? As a Service Coordinator with us, you’ll be at the heart of exciting projects, building relationships and coordinating essential service activities. You’ll oversee everything from small project management to urgent service requests while engaging with customers, vendors, and expert technicians. This role is perfect for someone who’s organized, proactive, and passionate about delivering outstanding service.

Why You’ll Love This Role:

• Drive Projects Forward: Take ownership of projects from start to finish, utilizing top tools and processes to deliver efficiently and on time.
• Customer-Focused Impact: Build and maintain strong connections with customers, ensuring their needs are met and exceeded.
• Fast-Paced Problem Solving: Handle critical service requests with ease, including managing off-hours and emergency orders, as part of a rotational on-call team.
• Cross-Functional Collaboration: Work closely with internal teams like Logistics, Procurement, Project Management, and Finance to ensure quality and consistency.
• Be a Subject Matter Expert: Become the go-to expert on lighting and electrical service, supporting clients with knowledge and insights.

What You’ll Do:

• Manage service work orders from start to finish, including setup, tracking, material orders, partner coordination, warranty handling, and invoicing.
• Oversee small-scale projects, leveraging best practices in project management to meet deadlines and budgets.
• Coordinate and schedule work with lighting technicians and electricians, holding all partners accountable for project scopes and timelines.
• Lead process improvements to increase efficiency, reduce turnaround time, and enhance customer satisfaction.
• Use platforms like Oracle, SmartSheet, and Salesforce to manage data and provide clients with timely updates.
• Deliver reports that keep stakeholders informed and engaged.

What You Bring:

• Communication Skills: You’re a pro at connecting with people, both in writing and in person, making you an effective liaison for customers, vendors, and internal teams.
• Technical Know-How: Proficiency in Excel and the Microsoft Office Suite, with strong skills in organizing data and reports.
• Analytical Skills: Quick on your feet with critical thinking abilities, allowing you to adapt to last-minute requests and problem-solve on the go.
• Detail-Driven Organization: You’re meticulous and able to juggle multiple tasks while keeping projects on track.
• Experience: 1-3 years in customer service, with experience communicating directly with customers and vendors; knowledge of lighting, electrical systems, or LED technology is a big plus!

Working Conditions:

This role requires flexibility, as Service Coordinators are available for occasional evening, weekend, and overnight support as part of an on-call rotation.

Why Join Us?

You’ll join a supportive, energetic team that values your input and expertise. Whether managing routine maintenance or overseeing complex projects, your work will make a direct impact. If you’re excited about creating exceptional service experiences and building your skills in a dynamic, hands-on environment, we’d love to hear from you!