What are the responsibilities and job description for the Call Center Trainer position at Leading Edge Connections?
Join ProForce Pest Control – A Thriving Team with Unlimited Opportunities!
ProForce Pest Control is one of the fastest-growing pest home services companies in the U.S., setting record growth in 2024! As a customer-centric and technology-driven company, we're revolutionizing the pest control industry with state-of-the-art equipment and environmentally conscious products, safeguarding the homes and health of our valued customers.
At ProForce, we believe in creating a vibrant, inclusive culture where every team member is respected, rewarded, and given unlimited opportunities for income, career growth, and becoming a part of the ProForce family. We're on the lookout for ambitious, career-oriented individuals ready to join us on this exciting journey.
Why ProForce?
We are seeking a dedicated and passionate Call Center Trainer and Team Lead to join our dynamic Contact Center team in Charlotte, NC. As a crucial member of our team, you'll play a key role in training call center agents and conducting continuous learning, as well as providing guidance to the agents. If you are motivated by leadership, training, and helping others and, this is the perfect opportunity for you!
Key Responsibilities:
Job Type: Full-time
Pay: $30-$35 per hour
Expected Hours: No more than 40 per week
Benefits:
Charlotte, NC (Required for commute)
ProForce Pest Control is one of the fastest-growing pest home services companies in the U.S., setting record growth in 2024! As a customer-centric and technology-driven company, we're revolutionizing the pest control industry with state-of-the-art equipment and environmentally conscious products, safeguarding the homes and health of our valued customers.
At ProForce, we believe in creating a vibrant, inclusive culture where every team member is respected, rewarded, and given unlimited opportunities for income, career growth, and becoming a part of the ProForce family. We're on the lookout for ambitious, career-oriented individuals ready to join us on this exciting journey.
Why ProForce?
- Unmatched Growth Potential: With our explosive growth in 2024, the sky's the limit for your career at ProForce. We offer a dynamic environment where you can build your career and maximize your earning potential.
- Supportive Culture: We pride ourselves on a workplace culture that values teamwork and collaboration. As part of our family, you'll enjoy competitive compensation and a company that genuinely cares about your success and professional development.
- Opportunities for Advancement: At ProForce, we recognize and reward talent. Our commitment to excellence starts with you, offering numerous pathways for personal and professional growth as we expand.
We are seeking a dedicated and passionate Call Center Trainer and Team Lead to join our dynamic Contact Center team in Charlotte, NC. As a crucial member of our team, you'll play a key role in training call center agents and conducting continuous learning, as well as providing guidance to the agents. If you are motivated by leadership, training, and helping others and, this is the perfect opportunity for you!
Key Responsibilities:
- Team Leadership: Supervise and mentor a team of call center representatives, providing ongoing support, motivation, and performance feedback to ensure exceptional customer service.
- Training & Development: Help design and deliver comprehensive training programs for new and existing team members, focusing on best practices, customer engagement techniques, and company policies.
- Customer Engagement Oversight: Monitor team interactions across inbound and outbound calls, chat, and email, ensuring high-quality service and consistent customer satisfaction.
- Issue Resolution Management: Guide the team in resolving complex customer issues, assist with escalations, and ensure effective solutions are provided.
- Retention Strategies: Develop and implement strategies to proactively prevent customer cancellations, assisting team members in understanding and addressing customer needs with tailored solutions.
- Upselling & Cross-Selling Coaching: Train and support the team in identifying and leveraging opportunities for upselling and cross-selling, enhancing the customer experience and driving revenue growth.
- Scheduling & Resource Management: Coordinate and optimize service scheduling and manage customer appointments to ensure efficient service delivery.
- Proven experience in a call center environment with demonstrated leadership and team management skills.
- Strong background in training and developing teams, with the ability to create and deliver engaging and effective training programs.
- Passion for delivering outstanding customer service and fostering positive customer experiences.
- Excellent communication skills, both verbal and written, with the ability to handle challenging situations professionally and empathetically.
- Sales-oriented with experience in coaching team members on upselling and cross-selling techniques.
- Basic computer skills and familiarity with CRM software.
- Competitive Pay: Earn $30-$35 per hour, plus benefits.
- Consistent Schedule: Full-time hours with a stable schedule.
- Comprehensive Benefits: Health, dental, and vision insurance to keep you and your family protected.
- Career Growth: Opportunities for advancement within ProForce Pest Control as we continue to grow and expand.
- Positive Work Environment: A supportive, collaborative atmosphere where every team member is valued and encouraged to excel.
Job Type: Full-time
Pay: $30-$35 per hour
Expected Hours: No more than 40 per week
Benefits:
- Health insurance
- Paid time off
- Day shift
- Evening shift
- Morning shift
Charlotte, NC (Required for commute)
Salary : $30 - $35
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