What are the responsibilities and job description for the Phone Operator for Immigration Law Firm (Saturday to Wednesday) position at Lisinski Law Firm?
The Phone Operator position is one of the first ways we can provide Red Carpet treatment to all of our clients. Phone operators will be answering incoming calls from our clients and ensure they get directed to the correct team to answer their questions or address concerns.
Schedule: Saturday to Wednesday from 7am to 4pm EST
Duties/Responsibilities:
-In charge of answering all inbound calls /text messages
-Provide clients with Red Carpet customer service
-Transfer calls to the appropriate team member
-Document calls with messages to the team member
-Create a task for Client Coordinator or Document Specialist if they are unable to take the call
Skills/Abilities
-Excellent verbal and written communication skills
-World-class customer service skills
-Positive attitude
-Impeccable organizational skills and attention to detail
-Bilingual (Spanish - English)
We offer more than just an opportunity to make a difference. At this Firm we care about our team members, work hard to provide a great culture, and keep our whole firm connected so that we remain close, even if separated by distance. And we have FUN while changing LIVES. Grow with us!
Salary : $5
