What are the responsibilities and job description for the ServiceDesk Technician position at MindGeek Careers?
We are a seeking a motivated Service Desk technician to help support our organizations internal clients and employees.
What you'll be doing:
- Provide client support and technical issue resolution via e-mail, phone, and other electronic medium
- Configure equipment in order to connect to Internet application servers
- Maintain MAC workstations and help in supporting Windows 10 workstations
- Deploy new workstations and install all software. Troubleshoot software and hardware issues
- Obtain general understanding of OS and application operations related to company offered services
- Provide help-desk support to end-users (local and remote) Level, I & II
- Additional duties include, but aren't limited to: installing, patching, maintaining software, email, etc.
What you'll need to be successful:
Must Haves:
- A minimum of 1 year in a similar role
- Maintain LINUX and MAC workstations and help in supporting Windows 10 workstations
- Understanding of LAN/WAN Networking technologies (wireless, IP, IPX, NetBios, DNS, DHCP, WINS) and components (Firewall, Routers & Switches)
- Excellent troubleshooting skills
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees
In this role you may be exposed to adult content
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