What are the responsibilities and job description for the Front Office Assistant position at Mortal Healing?
Front Office Assistant Opportunity at Mortal Healing (formerly Matzinger Institute of Healing)
Mortal Healing (MH/MIH), based in Henderson, Nevada, is a revolutionary medical center dedicated to transforming healthcare globally. Our approach to care is rooted in Total Body Wellness Programs with a metabolic approach, designed to promote mental, physical, and spiritual well-being. Learn more about us at www.MortalHealing.com
We are currently seeking a Front Office Assistant to join our dynamic team. This individual will serve as the “first face” of Mortal Healing, creating a welcoming and professional environment for patients while managing essential front office operations.
Position Overview
- Location: Henderson, Nevada
- Status: Full-time (Minimum of 32 hours/week)
- Key Attributes: Self-starter, highly organized, detail-oriented, team player with a passion for customer service
Primary Responsibilities
- Greet patients and handle phone calls with a positive and compassionate attitude.
- Manage a multi-line phone system: schedule appointments, transfer calls, and relay detailed messages.
- Process patient information, ensuring accurate data entry into electronic medical records.
- Confirm appointments, collect payment information, and assist with patient inquiries about services.
- Maintain a clean, organized office space following SOPs.
- Fulfill supplement orders from online and in-office storefronts.
- Correspond professionally with industry representatives and vendors on behalf of the doctor.
- Support daily office operations, including managing schedules, inventory, and triaging emails.
- Contribute to team culture with innovative, solution-oriented thinking to ensure smooth office operations.
Qualifications
- Preferred Education: Associate degree or medical office certification
- Experience:
- Minimum of 5 years in private medical practice
- At least 2 years using electronic scheduling and medical record software
- Startup company experience is a plus
- Strong proficiency in Microsoft Word, Excel, Adobe, and iMac systems.
- Demonstrated ability to create and update professional documents.
- Ability to pass a drug screening and national background/fingerprint check.
What We Offer
- An opportunity to make a meaningful impact on patients' lives.
- A collaborative and supportive work environment dedicated to excellence in patient care.
- The chance to grow within our expanding practice, contributing to innovative healthcare solutions.
How to Apply
Please submit your updated resume and a cover letter detailing your relevant experience to Stephanie@mih.vegas.
Join us in revolutionizing healthcare and helping patients achieve total wellness at any stage of life!