What are the responsibilities and job description for the Lead Veterinary Client Service Representative position at Newton Animal Hospital?
Newton Animal Hospital is hiring for a full-time Lead Client Service Representative to join our amazing team!
Our Ideal Candidate:
The ideal candidate would act as a role model in demonstrating our values. They would collaborate with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
Job Duties:
Our Ideal Candidate:
The ideal candidate would act as a role model in demonstrating our values. They would collaborate with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
Job Duties:
- Acts as a role model in demonstrating Newton values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
- Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
- Understands and consistently applies Newton policies and practices.
- Oversee client flow to ensure clients and patients are seen and treated in a professional, timely, and competent manner.
- Oversees all hiring, training, and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
- Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
- Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
- Must be proficient in hospital procedures, fees, and computer Information systems.
- Participates in ensuring the hospital is maintained in an orderly and clean manner.
Compensation: Negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits to full-time employees including medical, dental, and vision insurance, life insurance, paid time off, continuing education, generous pet discounts, and much more!
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits to full-time employees including medical, dental, and vision insurance, life insurance, paid time off, continuing education, generous pet discounts, and much more!
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