E-Commerce Manager

Job Overview
The E-Commerce Program Account Manager is responsible for overall project management of programs, utilizing Range online technologies and workflows. Overseeing all aspects of the project which includes setting deadlines, assigning responsibilities, and monitoring the progress of jobs for our customers. Performing, leading, or directing the work of others through a wide degree of creativity to accomplish set goals. Must be able to manage constraints as well as analyze the time required for the project, the cost of the program, and the overall scope to ensure success.

Duties

• Primary contact and source of all information for a site, the Account Manager is the primary owner of the customer experience and is expected to lead and direct work of others to accomplish project goals
• Requires vast knowledge of kitting/fulfillment, on demand print functions as well as production workflows
• Works closely with sales team, and customers directly, to service accounts and to meet customer requirements via phone, email or when necessary, in-person
• Requires a thorough scoping of the project with either the sales and/or customer to ensure we’ve accurately captured the final product requirements
• Obtains and translates specifications. Scopes the project before going into production to ensure we have time, resources and costs aligned with expectations
• Identify risks in the process and communicate to appropriate parties in a timely fashion to ensure awareness and plans are adjusted, if needed
• Must understand the process of initiating workflows and templates.
• Responsible for executing batches of orders to production and fulfillment teams, which in turn initiates purchases for outside services and/or buys with manufacturing support
• Communicates potential cost changes on jobs to sales and/or customer directly
• Maintains accurate records on all e-store cart sites, and contact with customer and/or sales, so all parties are protected if problems arise. This may include, but is not limited to, customer approvals/signoffs/job acknowledgements, reporting, and emails.
• Facilitates planning meetings to arrive at optimal solutions for complex programs
• Operates under limited supervision and relies extensively on experience and judgment to accomplish goals
• Provide online customer support and event support
• Keep up to date with trends in the industry and apply them to our lines of business.
• Other duties as assigned

Requirements

• High School Diploma or equivalent. Bachelor’s Degree preferred but not required, 5 years related account manager experience with 2 years related customer service experience. Requires knowledge of print, design, kitting/fulfillment, data processing functions. Requires production workflow planning and knowledge.
• Excellent verbal and written communication skills. Excellent computer skills. Reliable and on-time for job while being focused on the job. Positive attitude and working productively to build a successful business with a can-do attitude. Being able to work carefully and accurately in a fast-paced environment.

Join our team as an E-Commerce Program Manager where you can make a significant impact on our digital growth strategy while working in a collaborative environment focused on innovation and excellence!

Job Type: Full-time

Pay: $48,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Brainerd, MN 56401 (Required)

Ability to Relocate:

• Brainerd, MN 56401: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000 - $53,000