What are the responsibilities and job description for the Billing and Reception Specialist position at Ravenwood Health?
Ravenwood Health is hiring a full time Billing and Reception Specialist. If you are passionate about making a positive impact, thrive in a supportive and dynamic environment, and value work-life balance, we want to hear from you! Join us in our mission to create meaningful change and build a brighter future together.
Ravenwood Health is a private nonprofit and trauma informed agency. We strive to provide a safe and compassionate community and work environment that supports and respects the unique journey of each person's professional goals.
We are looking for a dedicated Primary Care Office Billing and Reception Specialist to join our team. This dual-role position integrates billing and reception responsibilities, ensuring smooth operations and excellent service in our primary care office.
Key Responsibilities:
Billing Duties:
- Financial Intakes: Schedule and conduct financial intakes for new and returning patients, ensuring accurate data entry into our Electronic Client Record (ECR) system.
- Insurance Verification: Verify and update patient insurance information to ensure accurate billing and coverage.
- Income Verification: Manage the annual income verification process and update patient accounts as necessary.
- Aging Reports: Generate and review aging reports monthly for insurance and Medicaid claims to ensure timely follow-up.
- Payment Posting: Accurately post payments from insurance, board, and self-pay sources in a timely manner.
- Credentialing: Maintain up-to-date credentialing for staff and the practice.
- Claims Review: Review and approve claims to ensure compliance with all necessary requirements.
- Self-Pay Balances: Oversee self-pay balances by sending monthly statements, following up on overdue balances, and managing a pre-collection list.
Reception Duties:
- Client Interaction: Greet patients with a friendly demeanor, direct them to the appropriate offices, and make a positive first impression.
- Phone Management: Handle a multi-line phone system, addressing inquiries and directing calls as needed.
- Information Verification: Verify patients' demographic and insurance information for accurate billing and service delivery.
- Payment Collection: Collect copays, deductibles, and outstanding balances at the time of the visit.
- Department Collaboration: Collaborate with medical staff and other departments to ensure seamless patient service and communication.
- Billing Support: Assist the billing team with various tasks and support process improvements.
- Travel Requirements: Occasionally travel to perform job duties at all practice sites.
Knowledge, Skills, and Abilities:
- Some knowledge of insurance rules including CPT codes, HCPCS codes, and diagnosis coding is preferred.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks efficiently and effectively.
- Excellent communication and interpersonal skills.
- Proficiency with computer systems and electronic records with a good understanding Microsoft Word and Excel.
- Basic math skills are necessary including but not limited to the ability to add, subtract, average and computer percentages.
Education and Experience:
- Previous experience in billing and/or reception within a healthcare setting is preferred.
- High School Diploma or equivalent required.
- Ability to work in a fast-paced environment and communicate effectively.
- Must be able to pass a background check.
Benefits Include:
- Competitive Salary: We offer a salary package that reflects your skills, experience, and contributions.
- Generous Time Off: Enjoy 2 weeks of vacation, along with 56 hours sick time, 8 paid holidays, and 4 wellness days per year. We understand the importance of work-life balance and strive to provide ample time for rest and rejuvenation.
- Comprehensive Benefits: Access comprehensive health, life, dental, and vision insurance coverage to safeguard your well-being and provide peace of mind for you and your loved ones.
- Financial Security: Take advantage of perks like mileage reimbursement, a flexible spending account, a 401k with company match, and short- and long-term disability insurance. We prioritize your financial health and future stability.
- Flexible Schedule: Potential for a hybrid work model that allows you to balance your professional and personal commitments effectively. Your schedule is tailored to suit your needs, ensuring maximum flexibility and convenience. (position dependent)
- Supportive Environment: Receive clinical supervision and ongoing consultation to enhance your skills and support your professional growth. Our team is dedicated to providing the guidance and resources you need to succeed.
- Continuing Education: Stay ahead in your field with free continuing education hours to maintain licensure. We invest in your professional development, empowering you to excel and grow in your career. Opportunities for specializing training including EMDR
- Employee Referral Bonus Program: Share the opportunity with your network and earn rewards through our employee referral bonus program. Help us grow our team while reaping the benefits yourself!
EEO Statement:
Ravenwood Health is firmly committed to prohibiting discrimination based on the basis of race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health.
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