Collections Specialist

Job Duties:

• Take cash payments - (verify customer information, check gps, check insurance, make notes, make PTP's)
• Answer incoming calls
• Print insurance list
• Verify canceled or current insurance coverage
• Notate "insurance section" with "active insurance - verified by **** - $500 deductibles - liability insurance - lienholder listed - driver listed"
• Add canceled insurance customers to the "canceled insurance excel spreadsheet"
• Contact customers with canceled insurance from the Cavar insurance list and canceled insurance excel spreadsheet list DAILY
• Notate accounts every time a customer calls in, texts, or a customer is contacted
• Make promise to pays for customers who do not pay in full
• Notify War Room of customer's who rectify their Out For Recovery status to pull the folder so the customer does not get recovered
• Notify War Room of customers who return the vehicle or "volly" to pull folder and collect the key
• Receive license plates from Chav, notate the customer's account, remove red flags for "plates at chav", create new red flags for plates at designated store, and notate the account that the customer has received their plates and they were put on the vehicle
• Contact customers 3 months into their contract to schedule "mileage inspection"
• Verify credit card authorization forms while taking payments
• Scan in credit card authorization forms, front and back of the credit card, and photo ID of the person whose name the card is in
• Send vehicle inspections to Chav
• Receive mail and handle accordingly
• Understand and be able to perform residual contracting and final contracting along with paperwork
• Handle toll bills

Daily Routine:

• Arrive to work, clock in and be seated ready to start at 9:30 AM daily
• Print the insurance list from Cavar
• Verify covered or canceled insurance
• Change customer's names to (CXL INS) before the last name
• Contact customers for canceled insurance
• Notate accounts in the insurance tab and note section by payment schedule
• Inform War Room of customers with canceled insurance to move to OFR
• Pull "Canceled Insurance" spreadsheet and verify whether the insurance is still canceled or not
• Contact customers and add notes to the insurance tab as well as note section in payment schedule
• Pull all license plates and registration stickers from files and contact customers daily until the customer confirms when they are coming in to pick up the plates or stickers
• Notify War Room of customers that have not responded for plates in over one week
• Pull monthly sales log from three months ago, print the log, and contact each of the customers for their "3 month inspection" with script
• Contact customers daily until we have a response with a confirmed time and day for the inspection
• Notate each account as customers are contacted
• Sort through toll bills and add them to accounts accordingly

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Health insurance

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• San Antonio, TX 78240: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15