Customer Service Call Center Manager

The Client Account Manager is responsible for making sure client needs are being met and understood by each department in the company. Their duties include handling any client complaints, working to find solutions to any client issues and working with other departments to ensure clients are experiencing a positive client-company relationship.

Why Revco Solutions?

• Comprehensive Benefits: Medical, Dental, Vision, Life, and Disability Coverage.
• Future Planning: 401(k) Savings Plan with Company Match.
• Work-Life Balance: Paid Time Off (PTO) and Paid Holidays.

Your Responsibilities:

• Ability to effectively communicate and build and maintain relationships with clients at the manager level and internal stakeholders.
• Provides superior customer service to internal and external clients.
• Proactively identify issues, determine root cause and be solution oriented to work with the necessary departments to resolve and prevent future occurrences.
• Monitor client satisfaction through follow-up on solving client issues and problems.
• Excellent attention to detail with organization and follow-up.
• Excellent organizational skills, able to set priorities, have the ability and willingness to consistently go above-and-beyond to exceed client expectations in a timely manner and meet critical deadlines.
• Serve as Subject Matter Expert of the Client
• Collaborating with various internal departments to ensure that they fulfill all customer needs.
• Responsible for creating and distributing client meeting notes and reports to manager or supervisor.
• Responsible for listening to calls and auditing accounts to provide feedback to client inquires and provide feedback Operations management on areas of opportunity.
• Proactively review processes to develop efficiency.
• Performs in a leadership role to promote smooth and efficient operational flow of the department and supervises client services department staff.

What You Need to Succeed:

• Strong problem-solving skills to help resolve client complaints or needs.
• Outstanding verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Exceptional analytical skills for analyzing client data.
• Ability to multi-task and work quickly while under pressure.
• Strong organizational skills and attention to detail.

Requirements:

• High school diploma or equivalent.
• Leadership experience.
• Intermediate level proficiency with Microsoft Word, Excel, and Outlook.
• 3 years customer service experience required.
• Healthcare industry knowledge preferred.
• HOURS: 8:00am-5:00pm CST, 8:00am-5:00pm EST

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $45,000 - $50,000