Player Services Supervisor

The Player Services Supervisor is responsible for overseeing club and bus marketing activities. Manages operations and team members, communicates direction that creates a winning atmosphere for guests and team members alike.

• Assists Player Services Manager with all department activities including department equipment ordering, installations and training.
• Assists in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
• Ensures Player Services Reports and supplies are processed and maintained.
• Meets and greets players on the floor at special events and at promotions. Works closely with the marketing management and other key decision-making individuals to meet marketing and guest service objectives.
• Schedules, supervises and guest service trains of Player Services staff.
• Assists in facilitating and completing performance reviews of all employees within department on a yearly basis.
• Receives direction from marketing department and effectively communicate to supervisors and staff.
• Serves as a working manager and will be available for any guest service issues that may arise.
• Provides feedback to marketing department on specific issues as they relate to the department and to the guests.
• Assists in implementation and execution of promotions, programs, and drawings to include audit for promotional accuracy.
• Maintains company policies and executing disciplinary actions when necessary.
• Works closely with the Casino Hosts, Slot Department, Food & Beverage Department, Facilities and Wardrobe Department.
• Assist in making reservations for guest requests including meals, drinks, tickets, etc.
• Handles Player's Club promotions and redemptions as applicable.
• Acts as liaison between guests and management as relates to needs of guests' complaints and concerns.
• Attends and participates in off property functions and events as assigned.
• Performs other duties as assigned.

• 3 years' experience in Gaming/Marketing with 1 year experience in a supervisory capacity.
• Thorough knowledge of Players' Services operations.
• Proficient with Microsoft office Suite or related software; and player system software.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Yes

Other Certifications? N/A