Demo

Team Lead/Customer Service Rep

TalentSearch RPO
Mahwah, NJ Full Time
POSTED ON 12/10/2024 CLOSED ON 1/13/2025

What are the responsibilities and job description for the Team Lead/Customer Service Rep position at TalentSearch RPO?

Summary:

The Senior Team Lead - Customer Service oversees daily customer service operations, leading a dynamic team to deliver exceptional customer experiences. This role requires strong leadership, organization, and communication skills in a fast-paced environment.

Qualifications:

  • 5 years of supervisory experience in a product-based company.
  • Expertise in order processing, customer relationship management, and team development.
  • Strong communication, organizational, and multitasking abilities.
  • Knowledge of ISO standards, shipping processes, and KPI management.
  • Proficient in Outlook, Word, Excel; experience with Microsoft NAV is a plus.
  • Associate or Bachelor’s degree preferred.

Responsibilities:

  • Lead and inspire the customer service team, managing schedules and performance.
  • Develop and maintain processes, including ISO-compliant SOPs.
  • Handle escalations, resolve issues, and ensure top-tier service delivery.
  • Process and oversee orders, returns, and vendor scorecards.
  • Support process automation and meet KPIs while liaising with other departments.
  • Build and maintain strong customer relationships.

Job Type: Full-time

Pay: $44,663.00 - $70,246.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Sales: 1 year (Preferred)

Work Location: On the road

Salary : $44,663 - $70,246

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