What are the responsibilities and job description for the Help Desk Operator position at TapHere! Technology?
Job ID:
VA-6005
Job Title:
Help Desk Operator
Location:
Ft. Belvoir, VA
Clearance:
TS/SCI Eligible
Travel:
Minimal
Description:
TapHere is seeking a motivated, career and customer-oriented Help Desk Operator to join our team in Fort Belvoir, VA.
Responsibilities include:
- Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
- Provide customer onboarding and offboarding
- Provide account management support
- Provide 24/7 Tier 1 support for all environments and networks supporting end users
- Route Tier 2/3 tickets to appropriate sustainment teams
- Process all IT SM tickets to completion
- Assist Cyber Operations with continuous monitoring activities
- Participate in training, testing, and exercises related to incident response and contingency planning
Experience Required:
Experience Required:
- Active TS security clearance and eligible for SCI and NATO read-on prior to starting work
- Bachelor’s degree
- Minimum 2 years’ experience in providing Tier 1 support of a TS/SCI system
Security Clearance:
- Active TS/SCI clearance or active TS with SCI eligibility
Skills Required:
Nice to Have:
- DOD program support experience
- Tier 1 & 2 support experience
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