What are the responsibilities and job description for the On-Site IT Support position at The HT Group?
Job Details
Onsite Requirement in Austin.
Part time Schedule: Monday - Wednesday half days (8 am - 12 pm) and full days on Thursdays.
What You Will Do:
Part time Schedule: Monday - Wednesday half days (8 am - 12 pm) and full days on Thursdays.
What You Will Do:
- This will be a part time position, with potential to go fulltime.
- Requires 100% attendance in the office.
- Own end-to-end resolution of end user issues and questions to ensure customer satisfaction.
- Diagnose and repair of end users issues (software and hardware)
- Proactive support of our Video Conferencing systems (Google Meets and Zoom) in our conference rooms
- Assist Employees as needed with meetings that require video conferencing.
- Hardware & asset management of endpoints at our Austin location, including setting up RMAs and e-waste.
- Maintain a thorough understanding of systems end-users utilize and proactively recommend improvements
- Work cohesively with a broader global IT team and local facilities teams to support the Austin office.
- Review documented practices and create or update items as needed
- Career-focused with a drive to grow within the IT organization for our client.
- Experience with Mac and Windows operating systems in a corporate environment
- Excellent customer service skills with a focus on customer satisfaction and building
- relationships
- Get it done attitude
- Passionate about technology with the desire to fix problems and make things simpler
- Well-rounded and broad technical aptitude
- Good organizational skills with excellent verbal and written communication
- Self-starter with a positive attitude that doesn t need to be micromanaged.
- A persistent approach in problem solving and works with a sense of urgency
- Excellent task management and follow up skills
- Ability to put complex, technical issues into plain English terms
- Ability to communicate with staff of all levels within the organization and solve an array of problems
- A desire to help and train users so they better understand the solutions we offer
- Experience supporting Google Workspace, Okta, Jamf, Windows InTune, Atlassian Cloud
- Experience supporting onsite users in a corporate environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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