Parts Manager

Overview

United Engines is Now Hiring a Parts Manager at 7255 Greenwood Rd, Shreveport, LA 71119. Responsible for overall and daily management of parts department operations and staff.

Responsibilities

• Oversee the daily operations of the parts department.  
• Assure adequate manpower and supplies are available to complete work assignments.  
• Resolve issues regarding parts or manpower shortage.
• Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.
• Ensure effective part warehouse processing, flow, and strategy.
• Develop and manage annual departmental budget.
• Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.
• Monitor gross profit levels.
• Review and utilize P&L statements.
• Assess departmental performance regarding quality of service and customer satisfaction.
• Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution. 
• Maintain a clean and safe work environment.  
• Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
• Identify need for and implement process improvements.
• Develop marketing plans with sales and marketing departments to develop and increase parts department business. 
• Contact customers to generate additional business.
• Plan and direct complete physical inventory annually.
• Establish work standards and evaluate parts department staff's performance.
• Identify, address, and implement employee development and training opportunities. 
• Hire, counsel, and discharge parts department staff as necessary. 

Qualifications

• Ability to organize and direct oneself and effectively supervise others.
• Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to convince a group of people to work toward a goal.
• Ability to utilize the available time to organize and complete work within given deadlines.  
• Ability to communicate in writing clearly and concisely.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to comprehend complex technical topics and specialized information.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:

• High School Diploma or General Education Degree (GED) required, and four to ten years related experience.
• Associates or Bachelor's Degree strongly preferred.
• Some college strongly preferred. Prior experience in a parts department required.
• Prior experience in a customer service department required.
• Strong technical product knowledge required.
• Prior managerial experience required.
• Prior sales experience (retail and wholesale) required.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Working Conditions:

Parts department environment. Parts storage area may not have air conditioning.