Police Telecommunicator

Police Telecommunicator

Posting Category:

About UIS: Located in the state capital, the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4,000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at http://www.uis.edu.

Application deadline: 1/2/2025

Minimum Starting Salary: $22.00 per hour / 8 hour work day

Summary:
Employees in positions allocated to this level receive, interpret, and transmit messages and information for a law enforcement agency and/or fire departments using a variety of telecommunication equipment (such as telephone, two-way radio, teletype, and/or computer terminal). They work under general supervision of higher level personnel.

Duties & Responsibilities:

• Receives and interprets in-coming citizen complaints, inquires, and reports of emergency and non-emergency situations; logs, coordinates, disseminates, and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and well-being of law enforcement officers and citizens.

• Operates and monitors equipment of a communications control center to receive and transmit police business and emergency messages; may monitor and provide base-station service for multiple police and citizen-band radio channels. Equipment to be operated, and/or monitored, shall include, but is not limited to: telephones (fixed & cellular); base stations (Univ. Police, PP&O, STARCOM); mobile data terminal (Alerts W/Leads); typewriter; fax machine; weather sentry; scanner; VHF and UHF portable radios (to include University Student Housing); and departmental computers.

• Operates terminal connected to federal, state, or local law enforcement information systems such as: CAD (computer aided dispatch); Law Enforcement Agency Data Systems-LEADS: National Law Enforcement Telecommunications Systems-NLETS; National Crime Information Center-NCIC and/or a departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interprets responses of the data systems; recognizes malfunctions of the terminal and assists system personnel in the correction of problems.

• Assists in the training of replacement telecommunications operators or interns; controls access to police station by requiring proper identification and/or escort; may process routine police enforcement documents and records; may operate and monitor the control center of an automated fire/security alarm; dispatch police officers as necessary; and monitor local weather warning system and broadcasts severe weather notices as directed.

• Operates and monitors the following: building cameras, Dictaphone, I-card program after hours, electronic door access system, UIS Alert System, Rave Eyewitness & Guardian, maintains logs and alarm systems, code blues, and performs related duties as assigned.

Minimum Qualifications:
1. No record of conviction of a felony or a crime involving moral turpitude
2. High School graduation or GED

Knowledge, Skills & Abilities:
Remain calm in crisis, ability to type.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Speech Recognition - The ability to identify and understand the speech of another person.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity - The ability to speak clearly so others can understand you.
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions

Physical Demands:

• Sitting : Frequently

• Talking : Frequently

• Hearing : Frequently

Union Affiliation: This position classification is represented by University Professionals of Illinois, Local 4100 Clerical Union.

Employment Policies and other information:

Failure to accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

UIS an affirmative action/equal opportunity employer with strong institutional commitment to recruitment and retention of a diverse and inclusive community. Women, minorities, veterans, and persons with disabilities are encouraged to apply. As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with state and federal law.

Residence Reference: For full consideration, applicants must be residents of the State of Illinois.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current or former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

UIS employment in this role is not covered by Social Security, and instead, is covered by the State University Retirement System.

• You will not pay Social Security taxes and your earning will not be on your Social Security Record. (Your record will, however, show your Medicare wages.
• Your pension from the State Universities Retirement System may affect the amount of your:

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted by contacting UIS HR at hremployment@uis.edu or call 217-206-6652.