Inside Sales Support

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Inside Sales Support for the Power Rental department at Yancey Power Systems, you will be responsible for driving sales, supporting the sales team, and ensuring customer satisfaction. This role requires a proactive individual who can manage customer communications, analyze industry trends, and help grow new rental business. Working closely with the Power Rental Sales Manager, other internal departments, and field representatives, you will assist in generating quotes, following up with past customers, monitoring competitors, and maintaining strong relationships with both new and existing clients.

Major Tasks, Responsibilities, and Key Accountabilities:

• Sales & Business Development:
  • Work closely with the Power Rental Sales Manager to generate new business and support the growth of the territory.
  • Prospect new rental business by identifying leads, following up on past customer lists (customers who haven't done business in the last 2 years), and developing conquest customers.
  • Assist with quoting and rental agreements, ensuring accurate details for each transaction.
  • Analyze competitors’ offerings through SWOT analysis and monitor their rental rates, staying informed on industry trends.
  • Travel as needed to meet with territory sales representatives, key customers, and conquest targets.
• Customer Service & Relationship Management:
  • Communicate regularly with customers to ensure satisfaction after equipment has been delivered to job sites.
  • Inform customers of YPS Power Rental's commitment to superior service and prepare them for upcoming customer surveys.
  • Periodically check in with customers using rental equipment to ensure their needs are being met.
  • Assist the sales team and rental reps with business plans, quotes, and customer interactions.
  • Ride along with Rental Reps to meet with customers, understand their business, and strengthen relationships.
  • Cross-Department Collaboration:
  • Coordinate with Rental Operations, Service Managers, and Shop Teams to ensure equipment availability and efficient order fulfillment.
  • Work closely with branch managers, dispatchers, and coordinators to ensure proper documentation and contract execution.
  • Maintain a safety-conscious work environment, both inside and outside the office.
  • Help ensure all customer calls are answered quickly and efficiently.
• SalesLink & Administrative Support:
  • Assist sales representatives in ensuring accurate and timely SalesLink activity.
  • Manage daily customer activities in collaboration with the Rental Operations Manager.
  • Perform other related duties as assigned by the supervisor.
• Office Duties:
  • Assist with daily customer activities and provide support to the rental operations team.
  • Coordinate with the Service Manager to stay updated on equipment availability and customer order fulfillment.
  • Shop Duties:
  • Ensure communication with the Service Manager regarding rental equipment availability.

Education/Experience:

• The knowledge, skills, and abilities typically acquired through the completion of a high school diploma or equivalent plus 2 years of experience and/or training in Account Management, or other customer service positions; or equivalent combination of education and experience.
• Previous experience in an internal sales or customer service role, preferably in the power rental or equipment rental industry.

Required Qualifications/Skills:

• A strong understanding of sales, customer service, and rental business processes.
• Ability to handle multiple tasks and manage a diverse set of responsibilities effectively.
• Strong multitasking abilities with attention to detail and the ability to self-motivate.
• Professional demeanor when interacting with both internal and external contacts, displaying courtesy and persistence.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), with the ability to learn company-specific systems (e.g., Cat systems).
• Ability to build and maintain effective customer relationships, demonstrating sound professional judgment and decision-making.
• Numerical competency to calculate figures such as discounts, commissions, percentages, etc.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong verbal, written, and listening communication skills.
• Creative thinking and problem-solving skills with a strong ability to apply policies, procedures, and guidelines.
• Influence, negotiation, coaching, and counseling skills.
• Excellent Customer Service skills
• Excellent negotiating skills
• Good listening skills
• Positive attitude
• Attention to detail
• Persistence
• Excellent organizational skills
• Proficient with Microsoft Office Excel and Word
• Ability to quickly adapt to change
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Environmental Job Requirements:

Environment:

• Typically works in a temperature-controlled office. Much of your time may be spent sitting.
• At times, may be exposed to loud noises, vibrations, strong odors, flammable liquids and gases, oils and solvents.

Physical:

• May require appropriate Personal Protection Equipment to be worn if in a shop environment.
• Requires ability to lift, carry, and lower 15 lbs.
• Requires ability to push/pull, reach, bend/twist, etc., as well as crouch, stoop, squat, kneel/crawl, and climb/step.

Travel:

• Does not typically require travel.

Who We Are Looking For:

To be successful in this position you should have experience with in power engineering with specific experience in the broadcasting or telecommunications industry. You should possess proven experience managing large-scale engineering projects and teams, as well as excellent problems solving skills and the ability to work under pressure. Strong communication and interpersonal skills are essential to this position as well.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)