Customer Support Specialist

Join Our Vision: Establishing Spatial Interactive Media and Leading Global VR Video Streaming

Join the team with your passion fuelling innovation and productivity. This isn’t just another job.

JOB SUMMARY:

We’re growing our Customer Support team to make sure our users always have the help they need, when they need it. As part of the team, you’ll be the go-to person for VR enthusiasts - helping them navigate our platform, solve problems, and get the most out of their experience. Your support will make a real difference, keeping our community happy, engaged, and excited about what’s next in VR.

Work Hours: Availability during CET evening/night hours is required.

KEY RESPONSIBILITIES:

• Answer questions and troubleshoot issues through support tickets for VR video streaming platforms
• Connect with users on Discord, Reddit, and forums, keeping the community engaged
• Help keep users around by proactively addressing concerns and making their experience better.
• Track and escalate bug reports to the development team
• Reduce recurring support issues by improving documentation and FAQs
• Handle refunds, payment disputes, and subscription questions
• Gather feedback to help improve the platform and support experience

YOUR PROFILE:

• Experience in customer support, preferably in a technical environment
• Familiarity with support tools like Zendesk
• Community engagement skills - you know how to connect with users
• A passion for VR and immersive experiences
• Flexible personality with strong decision-making skills
• Analytical, problem-solving mindset with attention to detail
• Experience handling refunds and payment service provider interactions is a plus
• Fluent in English (B2 ) with great written communication

HIRING PROCESS:

• HR Screening (30 min)
• Case Task (2-4 hours)
• Team Interview (1 hour)
• CEO Interview (30 min)

Explore our hiring process.

WHAT WE OFFER:

• The chance to be part of a pioneering team in a rapidly evolving industry
• Direct impact on the future of media and technology
• Flexible working hours to accommodate your lifestyle
• Work remotely from almost anywhere, or on-site at our office in Ljubljana, Slovenia or Limassol, Cyprus
  
• A culture that values innovation, accountability, and collaboration
• Access to the tech you need from day one
• Unlimited DeoVR Premium subscription
• A dynamic and innovative work environment in a cutting-edge industry

Unlocking Immersive Experiences: Ivan Varko’s vision, CEO of Infomediji.

STAY CONNECTED:

Join our Facebook community to connect with like-minded people. Join us and embrace a role where your expertise meets technological innovation.