Operations Manager

Job description

The Four-Star Bloomfield House Hotel, located 5 minutes from Mullingar town, is currently recruiting for an Operations Manager.

Reporting to the Deputy General Manager, the Operations Manager will assist in overseeing the running of the key functions in the hotel and work closely with the Department Heads to ensure the smooth operation of their departments, ensuring high-quality customer service. This role requires leadership, communication, and organisational skills to manage diverse teams and departments effectively.

The ideal candidate will have a strong background in hotel management with extensive F&B and C&B experience in particular.

The benefits of working in Bloomfield House Hotel Leisure Centre:

· Full use of our pool and gym

· Freshly cooked meals while on duty

· Discounts in our Spa and Hotel

· Free car parking

· Regular staff appreciation nights out

· Opportunities to develop and grow

Key Responsibilities:

• Ensure all guests receive a warm, friendly, and courteous welcome upon arrival and throughout their stay.
• Assist in setting and achieving team goals related to customer feedback, quality evaluations, and hotel standards.
• Handle guest queries promptly and efficiently.
• Train and monitor staff to ensure consistently high standards of service.
• Act on guest feedback promptly, informing relevant personnel and taking preventive measures.
• Control departmental operations in conjunction with departmental managers.
• Ensure high standards of personal hygiene, appearance, body language, and conduct among all employees.
• Update SOP manuals, ensure employees are trained on standards, and communicate any changes.
• Oversee departmental training, ensuring alignment with hotel standards.
• Conduct regular reviews of training needs with departmental managers and develop training plans.
• Record all training activities as per agreed procedures.
• Adapt to a flexible work schedule to ensure uninterrupted service to hotel guests.
• Support all hotel areas as needed.
• Ensure compliance with Health & Safety legislation, investigate, and report incidents, and maintain readiness for audits.
• Conduct fire evacuation drills and ensure employees are trained in emergency procedures.
• Maintain security and report defective materials and equipment for timely repair.
• Chair monthly Health & Safety meetings.
• Assist in recruiting and selecting departmental management and staff.
• Ensure adherence to disciplinary and grievance procedures.
• Ensure all employee documents are given to HR.
• Foster a positive working environment and resolve departmental problems promptly.
• Ensure departments adhere to safekeeping, cash handling, and credit policies.
• Investigate budget deviations and implement controls.
• Manage weekly departmental wages and maintain adequate staffing levels.
• Maximise sales opportunities and monitor purchasing for quality and cost-effectiveness.
• Maintain cleanliness and standards in all areas of responsibility.
• Conduct daily inspections to ensure cleanliness, maintenance, and customer care standards.
• Be familiar with all hotel services and support all departments as needed.
• Ensure operational responsibility for service delivery and standards throughout the hotel when on duty.
• Maintain presence in key areas during peak times and ensure all areas are well-maintained.
• Complete projects within required timeframes as directed by the General Manager.
• Ensure appropriate Duty Management coverage and train managers on all hotel procedures.
• Carry out Duty Management shifts as required.

Requirements
Please note that evenings and weekends are the main shifts associated with this role.

Minimum of 2 years as Departmental Head in a 4 star hotel required.

Job Types: Full-time, Permanent

Benefits:

• Food allowance
• Gym membership
• On-site gym
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mullingar, CO. Westmeath: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person