Hotel General Manager

Hotel General Manager

Salary: €80-100k

Location: Midlands

Duties & Responsibilities:

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Ensure the hotel operates efficiently, consistently meeting or exceeding quality standards and financial goals.
• Develop, implement, and review operational policies and procedures to ensure smooth and effective service delivery.
• Monitor guest feedback and address concerns promptly, ensuring a positive guest experience.
• Develop and manage the hotel’s budget, financial forecasts, and cost control measures.
• Monitor financial performance regularly, analyzing revenues, expenses, and profits, and implement corrective actions as needed.
• Optimize revenue management strategies, including room rates, occupancy, and booking strategies.
• Lead, motivate, and manage the hotel team, including hiring, training, and conducting performance evaluations.
• Foster a positive and inclusive work environment that encourages staff development and high performance.
• Ensure that all hotel staff adhere to company policies and standards, promoting a culture of excellence in guest service.
• Ensure exceptional guest service standards are maintained at all times.
• Regularly interact with guests to gather feedback and ensure their needs are met.
• Address any guest complaints or issues swiftly, maintaining a high level of guest satisfaction and loyalty.
• Develop and execute marketing strategies to promote the hotel, attract new guests, and increase revenue.
• Collaborate with sales teams to implement promotional campaigns and partnerships.
• Monitor market trends and competitors to identify new opportunities for growth.
• Ensure the hotel is in compliance with all health and safety regulations, local laws, and industry standards.
• Implement and monitor safety protocols, ensuring a safe and secure environment for both guests and staff.
• Ensure all hotel licenses and certifications are up to date.
• Develop short- and long-term business strategies for the hotel’s success, with a focus on increasing profitability and guest satisfaction.
• Analyze operational performance and guest feedback to identify areas for improvement and implement necessary changes.

Candidate:

• Bachelor's degree in Hospitality Management, or related field (Master’s degree preferred).
• At least 5 years of experience in hotel management, with a minimum of 3 years in a senior leadership role.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and organisational abilities.
• Proven financial acumen and experience in budgeting, forecasting, and cost control.
• Knowledge of hotel management software and revenue management systems.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Understanding of marketing and sales strategies in the hospitality industry.
• A natural leader who inspires and motivates a team to achieve goals and maintain high standards.
• Passionate about providing excellent guest experiences and maintaining strong relationships with guests.
• Able to think quickly and make effective decisions, particularly in challenging situations.
• Comfortable working in a dynamic environment and managing change.
• Committed to maintaining high levels of service and operational efficiency.

BURAMB22