Job Posting for Sales Advisor - Loyalty Team at PrepayPower
Description
Ranked as one of Ireland’s best workplaces, by Great Place to Work for 5 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With almost 500 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
Key Responsibilities
First point of contact for Retention calls - renegotiating customer contracts
Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
Updating historical customer account around retention/cancellation issues
Maintaining daily/weekly and monthly retention KPI’s and achieve targets
Ad hoc phone-based customer service and sales activities as required
Skills, Knowledge and Expertise
Considerable attention to detail desired
Have excellent communication skills
Proven ability to work in a self-directed and organised manner
Experience in a similar role and using CRM systems is an advantage
What we offer
Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.
€27,000 basic salary with a €5,000 bonus structure.
The first month's bonus is guaranteed.
Based full-time in our Sandyford Office - Dublin 18
Benefits
Competitive salary & bonus structure
Pension Contribution Scheme
PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
Great career progression opportunities in a growing company with strong market growth
Fast-paced and friendly team environment
Continual training and development
Annual leave, increasing with service.
PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
Established CSR, Wellness, and Social Committees, and great social events.
Refer a Friend Scheme
Tax Saver Travel Tickets & Bike to Work Scheme
About PrepayPower
PrepayPower is Ireland's first dedicated prepaid energy supplier, offering Pay As You Go electricity and gas services. With a focus on giving customers total control and complete transparency over their energy costs, PrepayPower is committed to providing a smart choice for customers. As a fully bonded member of the Single Electricity Market (SEM) and licensed by the Commission for Regulation of Utilities (CRU), PrepayPower ensures the same reliability and trust as other major energy suppliers in Ireland. Over 162,000 customers have already made the switch to PrepayPower, making it the largest Pay As You Go electricity provider in the country. Prepaid electricity meters have been proven successful over the last decade and have been embraced by more than 300,000 people in both the North and South of Ireland. PrepayPower's experienced team of customer support and installers are dedicated to delivering exceptional service and ensuring safe and efficient installations. Switch to PrepayPower today to enjoy all the benefits and peace of mind they offer.
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Dublin, LE
Full Time