Description
Are you goal-oriented, persuasive, and passionate about turning customer conversations into long-term loyalty? At PrepayPower, we’re looking for driven and customer-focused individuals to join our growing Winback Team.
In this role, you'll play a key part in retaining customers during their cooling-off period, re-engaging with those considering cancellation, and showcasing the value of staying with us. Whether you’ve worked in sales or retention, if you thrive in a target-driven environment and love solving problems, this is your chance to make a real impact—and grow your career with us.
- On-Target Earnings (OTE): €49,000 with uncapped earning potential
- Annual Leave: 21 days, increasing with the length of service
- Exclusive Staff Tariff: Enjoy the PrepayPower Staff Tariff
- Pension Scheme: Company contribution after twelve months of service
- Health Insurance: Access to the PrepayPower Group Scheme with Laya Healthcare
- Employee Assistance Program (EAP)
And More (See full list of benefits below)
Key Responsibilities
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Daily Outbound WinBack calls to cancellation customers that are within their cooling-off period
- Manage daily, weekly and monthly KPI’s to maintain performance and customer churn
- Support with lead generation projects and retention strategy to enhance customer experience
- Deliver a range of proactive and reactive customer service campaigns
- Build customer relationships by deploying Internal CRM system
- Support with mentoring and coaching for our Loyalty team
- Ad hoc phone-based customer service and sales activities as required
Skills, Knowledge and Expertise
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Proven track record of highly achieving sales and retention.
- Minimum 2 years’ experience working in an inside sales and client Retention environment
- Experience using CRM systems is required
- Excel skills and a good working knowledge of MS Office required
- Excellent interpersonal, problem-solving and relationship management skills
Benefits
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Competitive salary & bonus structure
- Pension Contribution Scheme
- PrepayPower Health Insurance Group Scheme with Laya Healthcare
- EAP – Employee assistance programme
- Great career progression opportunities in a growing company with strong market growth
- Fast-paced and friendly team environment
- Continual training and development
- Annual leave, increasing with service.
- PrepayPower Staff Tariff
- Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
- Established CSR, Wellness, and Social Committees, and great social events.
- Refer a Friend Scheme
- Tax Saver Travel Tickets & Bike to Work Scheme
About PrepayPower
PrepayPower is Ireland's first dedicated prepaid energy supplier, offering Pay As You Go electricity and gas services. With a focus on giving customers total control and complete transparency over their energy costs, PrepayPower is committed to providing a smart choice for customers. As a fully bonded member of the Single Electricity Market (SEM) and licensed by the Commission for Regulation of Utilities (CRU), PrepayPower ensures the same reliability and trust as other major energy suppliers in Ireland. Over 162,000 customers have already made the switch to PrepayPower, making it the largest Pay As You Go electricity provider in the country. Prepaid electricity meters have been proven successful over the last decade and have been embraced by more than 300,000 people in both the North and South of Ireland. PrepayPower's experienced team of customer support and installers are dedicated to delivering exceptional service and ensuring safe and efficient installations. Switch to PrepayPower today to enjoy all the benefits and peace of mind they offer.
Demo
DUBLIN, LE
Full Time