Sales Manager

Department: Retention

Employment Type: Full Time

Location: Dublin 18

Description

Ranked as one of Ireland’s best workplaces, by Great Place to Work for 5 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With almost 500 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.

The Opportunity

Due to our continued growth, we are seeking a Sales Manager to lead and optimise our customer retention strategy. Reporting to the Head of Customer Retention, you will be responsible for reducing churn, enhancing customer loyalty and developing a high-performing team of retention advisors, specialists, and supervisors.

Key Responsibilities

• Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value
• Lead, coach, and mentor a team of retention advisors, specialists, and supervisors, ensuring performance targets are met and exceeded
• Analyse customer feedback, call data, and churn trends to identify areas for improvement
• Collaborate with sales, marketing, and customer service teams to create a seamless customer experience
• Handle escalated retention cases and negotiate win-back offers when necessary
• Compiling and analysing reports with the ability to articulate results and report on performance
• Ensure KPIs are set for the team, using coaching and mentoring skills to motivate team members to achieve results
• Identify skills gaps, implement training programs, call scripts, and best practices to enhance team effectiveness
• Ensure compliance with company policies and regulatory requirements in all retention activities
• Create and nurture a high-performance team
  
  

Skills, Knowledge And Expertise

• Demonstrable experience in a sales management role
• Proven track record of success, including setting & delivering sales targets
• Demonstrable experience of monitoring performance and motivating teams to achieve results.
• Confident in dealing with senior-level internal and external stakeholders
• Excellent analytical skills, proven ability to report on performance clearly
• Ability to manage various teams and team targets
• Ability to clearly communicate key messages verbally and through tools
• Excellent relationship building and interpersonal skills
• Ambitious & enthusiastic with determination to deliver and exceed targets
• Goal-oriented with the ability to work in a self-directed and organised manner
• Knowledge of the utility industry is an advantage, but not essential
  
  

Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme
  
  

Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 170,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.

Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.

PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.