Associate Project Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity. The Role and the Team Proofpoint is seeking a proactive, organized and experienced individual with excellent customer service and project management skills to join the Professional Services team. You will be responsible for coordinating customer kick offs, allocating resources to projects, facilitating communication around escalations, and ensuring that the Professional Services team Job Requirements Engage with new and existing enterprise customers to initiate new projects. Coordinate and facilitate customer kick offs. Coordinate and facilitate planning and working meetings. Coordinate and facilitate resource allocations to new projects. Manage multiple projects simultaneously and ensure that processes are being followed. Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements. Facilitate customer escalations, driving issues to resolution. Manage internal projects within Professional Services Operations Team to improve quality and efficiency of services to customer. Collaborate with all members of the Professional Services team as well as other departments in refining and expanding Professional Services operations best practices and processes. What you bring to the team Bachelor’s degree or equivalent Experience in a customer-facing role preferably some of it in Professional Services. Experience in a Project or Program Management role. Exceptional ability to build relationships and enhance cooperative working relationships. Exceptional customer service skills. Adept at conflict resolution - this job entails working with a variety of people and personalities. Knowledge of project management fundamentals and process design. Basic knowledge of internet products and technologies. Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtPFPT #LI – AB1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! At Proofpoint, our people – and the diversity of their lived experiences and backgrounds, thinking and perspectives, and work skills and experiences – are the driving force behind much of our success. We hire the most innovative talent in the world to help defend our customers’ sensitive data and intellectual property from threat actors and malicious or careless employees. Cyberattacks on critical infrastructure could threaten access to energy, water, transportation, health care, banking accounts and financial information, and other essential goods and services which is why our employees work every day to deliver world-class cyber resilience to approximately 8,000 enterprise customers around the world. We embrace and foster the diversity of our team members, customers, stakeholders and consumers. Everyone is valued and appreciated for their unique backgrounds, experiences, thoughts and talents, all of which contributes to the growth and sustainability of our business. At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud architecture Analyze new threats and offer deep insight through data-driven intel Collaborate with customers to help solve their toughest security challenges We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.