Help Desk Technician - Remote Night Shift (Houston)

A Houston company is looking for a Help Desk Technician - Remote Night Shift for long term contract.

REMOTE NIGHT SHIFT -- Will work 4-3 ten hour rotating shift.

HOUSTON AREA RESIDENTS ONLY

Required Skills

• Minimum 2-3 years IT Helpdesk or Desktop related experience required.
• Monitor ticketing systems and respond to incoming user issues
• Providing 1st & 2nd level support ie; hardware / software, connectivity issues
• Good understanding of Windows, O365 and Active Directory
• Responsible for onboarding and offboarding pc users as needed and adding new users and accounts through Active Directory
• Assist in providing quality customer service and assistance to approximately 5000 users
• Password resets in windows and bespoke applications
• Diagnostic gathering on issues and assigning to other teams, includes remoting on to their computers to gather information.
• Issues connecting to the company's network internally and remotely.
• Citrix access and profile resets
• Outlook issues
• Assistance setting up MFA in O365 including resetting MFA and assisting with bitlocker resets.
• Blocked website access requests.
• iPhone setups, troubleshooting why they may not be receiving emails as well as adding devices to Intune
• Must live in the Houston area.

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Staffing Company - Operating Systems Inc. (OSI)

OSI provides technical services on either a project basis, long-term support basis or permanent basis for midsize to Fortune 500 companies located in the Houston area. Since 1989, we have placed employees in all levels of support and services ranging from entry-level technicians to high-level application programmers.
OSI offers a compensation package including:

- Compensation: OSI consistently pays a higher percentage of gross billing rate than its competitors; in most cases up to 75% of the client's billing rate
- Medical Insurance: Company paid medical insurance; optional coverage available for spouse and children
- Long term Disability
- 401K
- Workers Compensation Insurance

For more information on OSI, please visit our website at www.osihouston.com.

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Job Types: Contract, Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• Night shift

Application Question(s):

• Do you live in the Houston area?

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 2 years (Required)
• Office365: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• troubleshooting connection issues: 2 years (Preferred)
• ticketing system: 2 years (Preferred)
• Active Directory: 2 years (Preferred)

Work Location: In person

Salary : $20 - $22