What are the responsibilities and job description for the Web Hosting Team Lead - Remote position at A2 Hosting?
A2 Hosting is currently looking for a Migrations Team Lead to join our team! The Migrations Team Lead is a leader of the Support Department and is responsible for multiple leadership responsibilities including interviewing and training, team member performance and development, and shift management. In addition to the supervisory responsibilities, the Migrations Team Lead is a highly skilled team member themselves and is responsible for handling complex customer migrations cases that are escalated.
Working alongside a team of passionate professionals and leaders, the Migrations Team Lead will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services while supporting the migrations team as a whole.
What you will be doing:
Working alongside a team of passionate professionals and leaders, the Migrations Team Lead will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services while supporting the migrations team as a whole.
What you will be doing:
- Lead high-performing migrations teams for both internal and external projects; includes monitoring migration queue, removing roadblocks, managing staffing levels, and motivating team members
- Track and manage the productivity and performance results of migrations team members
- Ensure team members are adhering to company policies and procedures, including support standards, migration workflow, and escalation procedures
- Participate in Slack Migrations channel by providing guidance and advice as well as taking ownership of requests and ticket escalations
- Collaborate with HR and other members of Support Leadership to interview, onboard, and train new team members
- Complete and deliver performance reviews for team members, including 90 day and annual reviews
- Plan, develop, and execute trainings for migrations team
- Provide a continuous feedback loop to the Support leadership team regarding team performance, training, and other improvement opportunities
- Assist with migration queue as necessary to ensure timely customer responses
- 2 years of professional-level Linux administration experience
- 1 years of leadership experience
- Experience in a web hosting or similar technology company
- Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
- Intermediate to advanced knowledge of MySQL, cPanel/WHM, iptables, Red Hat Package Manager, and CLI-based text editors
- Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
- A Quality Assurance score of 95% or higher
- A continued productivity score of 4 items or better completed per hour
- Consistent and Reliable attendance
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