Logistics Customer Service Representative

About Accelerated

Accelerated, Inc. is a leading logistics company renowned for its reliability and efficiency in cargo transport. Established in 1977 by Barry Pearse, Accelerated has grown from a modest operation with just two vans into a major player in the logistics industry. Our headquarters in Nashville, TN, and our extensive network of terminals across the U.S. reflect our commitment to providing exceptional supply chain solutions.

As a family-owned business, we pride ourselves on fostering a culture of trust, collaboration, and innovation. Under the continued leadership of Barry Pearse and his son Brook Pearse as President, we’ve consistently expanded our reach. Our growth has seen us establish terminals from Atlanta to Dallas, Chicago to Los Angeles, and beyond.

Accelerated's history is marked by strategic expansions and a relentless drive to meet the evolving needs of our clients. From our early days in Nashville to our recent addition in Denver, CO, our dedication to excellent service and operational excellence remains unwavering.

Join us at Accelerated, Inc. where we blend cutting-edge technology with a personal touch to ensure logistics needs are met with unmatched precision and care.

Job Summary

Accelerated, Inc. is seeking a detail-oriented and customer-focused Customer Service Representative to manage various logistics and shipping operations. The ideal candidate will be responsible for accurately entering shipment data into our system, tracking and tracing customer freight, and providing timely quotes and rate configurations. This role includes advising customers on shipping delays, issuing proof of delivery, and maintaining organized filing systems. Additionally, the candidate will conduct warehouse and dock checks, verify freight, manage dock inventory, and deliver exceptional customer service to ensure a smooth and efficient shipping process.

**First and Second Shifts Available**

• Tuesday - Saturday 8:00 am - 4:30 pm
• Tuesday - Friday 4:00 pm & Saturday 11 am

Responsibilities

• Input shipment data into the system.
• Track and trace customer freight, configure rates, provide quotes, and handle pickup requests while routing and booking freight as needed.
• Inform customers of any shipping delays and dispatch points.
• Label freight
• Issue proof of delivery.
• Maintain organized filing systems.
• Conduct warehouse and dock checks as requested.
• Count and verify freight upon request.
• Manage dock inventory.
• Deliver outstanding customer service.
• Other duties as assigned.

Qualifications

• Previous experience in customer service, preferably in logistics or transportation.
• Basic understanding of logistics processes, freight shipping, and transportation regulations is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM software and freight management systems.
• Meticulous with data entry and documentation to ensure accuracy.
• Familiarity with shipment tracking and logistics software.
• Excellent verbal and written communication skills.
• Ability to clearly convey information to customers and team members.
• Strong analytical skills to troubleshoot issues and provide effective solutions.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to adapt to changing priorities and handle unexpected challenges.

Benefits

• Competitive pay
• Benefits (Medical, Dental, Vision, etc.) available after 60 days.
• Paid Time Off available after 6 months.
• Eligible for Holiday Pay after 90 days.
• Eligible for 401k with company match after 1 year.
• Opportunities for career growth and advancement within the company.
• Annual pay increases with review.

Equal Employment Opportunity Statement

Accelerated, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal, state, or local law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

All employment decisions are based on merit, qualifications, and business needs. If you require assistance or accommodation during the application process, please let us know, and we will make every effort to provide support.

*Must be able to pass background check & drug screen*

If interested & qualified, please send your resume for review today!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

Experience:

• Logistics: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $18 - $20