Consult Coordinator (Remote)

Access TeleCare is the leading national provider of acute telemedicine technology and solutions to hospitals, health systems, post-acute providers, physician networks, and value-based care organizations since 2004. Built on proven and scalable infrastructure as an enterprise-wide solution, Access technology platform, Telemed IQ, rapidly deploys and seamlessly optimizes telemedicine programs across the continuum of care. Access provides a supportive and dedicated partner presence, virtually delivering patient care through teleNeurology, telePsychiatry, teleCritical Care, telePulmonology, teleCardiology, teleInfectious Disease, teleNephrology, teleMaternal Fetal Medicine and other service lines, enabling healthcare organizations to build sustainable telemedicine programs across clinical specialties.

Our Vision as an organization is to transform healthcare by enabling patients to have increased access to the highest quality care via a technology-enabled platform. 

Our Mission statement follows simply and clearly from our vision. We partner with healthcare organizations to bring clinicians and patients together using innovative technologies to improve clinical care and patient outcomes in a me

Position Summary:

Consult Coordinators play a critical role in ensuring that our mission is successful. You will work remote in a fast-paced environment that can best be described as a 24/7 “virtual hospital.” Coordinators manage requests from client hospitals and physicians providing support to ensure excellence in patient care. Coordinators will assist with the preparation of the consults for dispatch.

Essential Functions:

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care.
• Provide Tier 1 technical support to hospitals and to Access TeleCare physicians.
• Facilitate and confirm timely hand off to Tier 1 IT support.
• Demonstrate service excellence in meeting and exceeding all metrics outlined on performance index scorecard.
• Maintains a favorable, collaborative, and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission.
• Comply with all compliance and HIPAA requirements.
• May be needed to answer incoming calls and accurately document patient information.
• Other tasks as needed

Education and Experience:

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT

Skills:

• Proficient in Microsoft Office (Excel, Word, etc.)
• Ability to learn software and systems
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Have excellent phone/customer service skills along with high attention to detail

Working Environment:

• 100% Remote
• Coordination Center.
• This is a full-time position; 40 hours weeks
• The consult coordination center operates 24/7 and does require weekends and holidays.
• Extended periods of time looking at computer monitor
• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard

The benefits program is designed to provide you with the opportunity to select benefit options that best fit your lifestyle and personal choices.

Benefits Include:

• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Short and Long Term Disability
• Employer Paid 1x Life and AD&D (Supplemental available)
• 401(k) & Roth 401(k)
• Up-to 16 days of PTO
• 10 Paid Holidays
• Pregnancy and Parental Leave
• Military Leave Pay

Access TeleCare is the leading national provider of acute telemedicine technology and solutions to hospitals, health systems, post-acute providers, physician networks, and value-based care organizations since 2004. Built on proven and scalable infrastructure as an enterprise-wide solution, Access technology platform, Telemed IQ, rapidly deploys and seamlessly optimizes telemedicine programs across the continuum of care. Access provides a supportive and dedicated partner presence, virtually delivering patient care through teleNeurology, telePsychiatry, teleCritical Care, telePulmonology, teleCardiology, teleInfectious Disease, teleNephrology, teleMaternal Fetal Medicine and other service lines, enabling healthcare organizations to build sustainable telemedicine programs across clinical specialties.

Position Summary:

The Licensing Specialist processes license requests for Physicians and other medical providers. Licensing representatives’ partner with internal teams, providers, and state medical Boards to assist in obtaining state licenses for medical providers. Responsible for compiling required documents, researching necessary information, and interacting with licensing boards and physicians to obtain medical licenses in states where providers may be placed on assignment.

Essential Functions:

• Compiles documents, researches, and verifies provider backgrounds, acts as liaison between medical board and providers obtaining updates on the status of applications and reporting progress.
• Updates status of license applications in database so other teams can access information throughout licensing process.
• Requests and verifies documentation and information pertaining to provider credentials and certifications for licensure.
• Communicates with boards regarding licensure qualifications and specific licensing questions and updates state profiles accordingly.
• Interact professionally with state licensing boards, teammates, physicians, representatives, and internal teams.
• Effectively manage large amounts of information and documentation
• Maintain strict confidentiality of all physician files.
• Other projects as assigned by management.

Minimum Qualifications:

• At least one year work experience in Medical Licensing is preferred.
• At least two years’ experience in Medical Staff Services required.
• Experience in a fast-paced team environment that requires decision-making and problem solving.
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and web-based applications
• Professional level written and oral communication skills.
• Proven time management and prioritization skills focusing on urgent and overlapping deadlines.
• Excellent organizational skills, attention to detail and proven accuracy with record keeping.
• Ability to work independently.
• CPCS certification preferred.

Education and Experience:

• High school diploma required
• Bachelor’s or associate degree preferred
• Experience in the telemedicine or hospital credentialing environment preferred
• Work Experience in the healthcare or staffing industries
• Working knowledge of medical terminology

As part of its total compensation strategy, Access TeleCare provides its employees with a comprehensive benefits package. The benefits program is designed to provide you with the opportunity to select benefit options that best fit your lifestyle and personal choices.

Benefits Include:

• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Short- and Long-Term Disability
• Employer Paid 1x Life and AD&D (Supplemental available)
• 401(k) & Roth 401(k)
• Paid Time Off/Paid Holidays
• Pregnancy and Parental Leave
• Military Leave Pay
• Remote

The above information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job. AAP/EEO Statement: Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. a division of Access TeleCare.