What are the responsibilities and job description for the Business Process Consultant position at Ace InfoTech?
Business Process Consultant
Tallahassee, FL- Onsite
Prior State/Federal client experience is preferred.
a. Work under the direction of the Agency’s designated project manager. Participate in
and lead activities as directed by the Agency.
b. Work on large, complex projects that have enterprise-wide impact and require subject
matter expertise of multiple process improvement areas and mastery of process
improvement tools.
c. Work as a project team member on one or more projects to facilitate process
improvements involving multiple business areas and/or state agencies.
d. Elicit, identify, analyze, and document business processes and requirements for
business units and/or sister agencies. Translate business requirements into user
stories and/or functional requirements. Document requirements and/or user stories
and other work items in Azure DevOps. Design user interface screens.
e. Analyze the business processes and make recommendations for business process
improvements. This requires a high level of understanding of the organization’s
business systems and processes.
f. Serve as the primary liaison between internal and external users and technical
resources to translate business needs into technical requirements.
g. Understand technical problems and solutions in relation to the current, as well as the
future business environment.
h. Develop meeting summaries, requirements documentation, screen designs, and other
project documentation within required timeframes.
i. Develop and maintain test plans and scripts for testing.
j. Lead testing efforts for each release in dev and beta environments.
k. Coordinate with the functional owner and developers to research anomalies, identify
root cause, and troubleshoot through resolution.
l. Capture and document metrics in support of the user acceptance testing and
recommend improvements.
m. Assess current testing processes; recommend and implement process improvements,
including automation where practical.
n. Provide estimates for assigned tasks.
o. Create and manage SQL queries and analyze data to respond to ad hoc requests,
troubleshoot, test, or investigate anomalies, as needed.
p. Adapt to changes in daily work plans based on customer support needs.
q. Assist in the completion of status reporting and escalation of issues to management.
r. Coach and mentor junior staff.
s. Comply with clients Division of IT Information Systems Development Methodology
(ISDM) standards and format