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Information Technology Support Analyst

Agile Resources, Inc.
Austin, TX Contractor
POSTED ON 1/12/2025 CLOSED ON 2/7/2025

What are the responsibilities and job description for the Information Technology Support Analyst position at Agile Resources, Inc.?

Our client is a leader in Financial Services, and they are seeking a highly motivated IT Support Analyst to join their team.


Location: Fully remote, but candidates must be in Central Time (CST).

Pay: $28-$33/hour W2


Here is what you will be doing:

  • Training will be provided for this opportunity.
  • Investigate and troubleshoot software issues using various tools and techniques, including log file analysis.
  • Research and document solutions to recurring problems.
  • Ticketing and phone support: provide timely and effective software support.
  • Utilize Salesforce as the primary ticketing system for issue tracking and resolution.


Here is what our ideal candidate has:

  • Experience with log file analysis and troubleshooting techniques.
  • Experience in the financial industry.
  • Salesforce experience.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong analytical and problem-solving abilities.

Salary : $28 - $33

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