Supervisor Inflight Training

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

This role oversees the execution of the daily training operation by mentoring, coaching and facilitating Flight Attendant Instructors, students, and line Flight Attendants at Alaska Airlines. As a people leader, the Supervisor Inflight Training leads and establishes priorities for the team to ensure training operations are safe, compliant and are a remarkable experience for employees and trainees across six training locations.

Key Duties

• Lead team and establish priorities regarding daily operations including staffing, scheduling and ensuring compliance to Federal Aviation Regulations (FARs), Collective Bargaining Agreement (CBA) and department procedures.
• Supervise the development, design, and delivery of FAA required and optional Flight Attendant training, including maintenance of all inflight training calendars and personnel scheduling.
• Develop people through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks and time management.
• Influence culture of team through action, presence, and reinforcement of behaviors Plans, develops, and implements staff development programs such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Consults with Inflight Training Development, and Policy and Procedures departments to ensure consistent and accurate delivery of all training curricula.
• Selects, mentors and supports over 100 flight attendant instructors in six training locations across five states.
• Leads, develops and supports and manages performance of over 220 learners daily.
• Oversees administration of 75 Check Flight Attendants as part of the Check Flight Attendant and Probationary Observation program.
• Travels to deliver training and provide leadership support at remote locations as necessary.
• May be required to manage training programs after hours and weekends as necessary.
• Conduct formal performance reviews of each instructor and provide corrective actions as needed.

Job-Specific Experience, Education & Skills

Required

• A minimum of 3 years of airline experience leading people or projects.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Must successfully complete Flight Attendant Initial Training (if not already qualified as an AS Flight Attendant) and maintain certification as a Flight Attendant.
• Strong interpersonal skills facilitating effective verbal and written communication at all levels in the organization.
• Ability to communicate in an engaging and motivating manner to audiences of up to 100 people.
• Ability to lead complex program efforts to completion while managing multiple objectives and tasks simultaneously.
• Demonstrated track record of effectively leading/working with cross-functional teams, driving meaningful changes, and developing and mentoring others.
• Proficiency with Microsoft Office applications.
• Ability and willingness to travel 50-75% of the time.
• Ability and willingness to work a flexible schedule based on business needs.
• High school diploma or equivalent is required.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• Been part of an airline training program development or delivery experience.
• History as a Flight Attendant.
• Experience with eLearning software and mobile learning deployment practices.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$67,700 - $101,500 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 6/16/2023

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2023-10830

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA , immigrants, veterans, and persons with disabilities are encouraged to apply.