Information Technology Support Technician

All Lines Technology is seeking an IT Support Technician in Harrisburg! The person in this role will provide day-to-day support for our client’s end-user computing devices. This support could include hardware, application, and data communications troubleshooting.

Responsibilities:

• Provide technical assistance to end-users via phone, email, or in-person
• Assist with relocating standard desktop computers and devices within the end user community
• Provide second level support for problem requests escalated by the IT Help Desk and coordinates with other personnel and vendors to resolve issues
• Follow procedures for documentation of PC Support services to the end user community. Update all project management and time tracking tools accordingly
• Actively participate in technical mentorship by intermediate and senior level team members

Qualifications:

• Familiarity with desktop support and desktop support practices through education or practical experience
• Ability to perform basic/standard IT procedures and protocols