What are the responsibilities and job description for the Customer Service Rep - HRIS Specialist position at Alliance HCM?
AllianceHCM in The Woodlands, TX is calling all technology-passionate HR professionals to apply to join our team as a full-time Customer Service Rep - HRIS Specialist!
WHY YOU SHOULD JOIN OUR TEAM
We are an industry-leading technology company that looks out for its employees. We pay our Customer Service Rep - HRIS Specialists a competitive salary. Our team also enjoys amazing benefits and perks, including 100% paid for medical, dental, vision, long-term disability, life insurance, a 401(k) with company match, profit sharing, a rewards and recognition program, professional development, and team building activities. Plus, we make it easy to apply for this customer service representative position with our initial quick mobile-optimized application. If we have your attention, please continue reading!
ABOUT ALLIANCEHCM
Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small- to medium-sized businesses manage their payroll, HR, benefits, onboarding, off-boarding, and everything in between. As the second largest privately held payroll company in the U.S., our goal is to constantly innovate and create best-in-class HCM solutions.
At Alliance, our employees enjoy more than rewarding work and competitive compensation. By joining us, you become part of a team that supports and celebrates your success. We encourage everyone to push the boundaries of what's possible and test new ideas. As part of our human resources team, you'll go as far as you want and have fun doing it.
ARE YOU A GOOD FIT?
Ask yourself: Do you enjoy helping people? Are you passionate about technology and always eager to learn more? Do you have excellent verbal and written communication skills? Can you balance several tasks and continually hit required deadlines? Do you want to work with a software company that values its employees? If so, please consider applying for this Customer Service Rep - HRIS Specialist position today!
YOUR LIFE AS A CUSTOMER SERVICE REP - HRIS SPECIALIST
This full-time human resources position typically works the day shift with some scheduling flexibility depending on the workload.
As a Customer Service Rep - HRIS Specialist, you're responsible for assisting clients with specialized reporting and data management as well as escalating client issues regarding our services. You manage client requests through our case ticketing system and communicate with management about meeting or changing deadlines. To provide timely and accurate solutions, you promptly troubleshoot client questions and engage with other team members as needed to ensure all client case tickets are resolved.
Additionally, you verify the accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team. Using your exceptional customer service skills, you maintain constant communication with clients over the phone and through email to ensure they're satisfied with our services. You enjoy having a job that uses your vast human resources expertise to keep our company going strong!
WHAT WE NEED FROM YOU
- Knowledge of benefits, payroll, human resources, timekeeping, general ledger, SQL, or report writing
- Proficiency with Microsoft Office products, including Excel and Word
- Strong focus on customer satisfaction
A college degree in human resources, technology, or a related field is preferred, but multiple factors will be taken into consideration. We are looking for a driven individual with exceptional organizational skills and a can-do attitude. If you can meet these requirements and perform this Customer Service Rep - HRIS Specialist job as described above, we would be happy to have you as part of our human resources team!
Location: 77381
